Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for the strategy and execution of sales and operations of all Comcast Connection Center retail markets. Provides daily coaching and direction to field and headquarters teams. Communicates daily with field, identifies opportunities to improve overall performance and acts quickly to implement effective action plans. Provides leadership and direction for diverse and complex functions. Contributes to the development of the organization's business strategy. Interprets business strategy and develops organizational objectives to align with this strategy. Typically manages multiple teams of professionals.

Job Description

Core Responsibilities

• Develops, manages and achieves Company sales and profit goals for the retail stores. Designs plans and tactics to consistently meet or exceed sales targets for a portfolio of products and services.
• Provides sales leadership to CCC Retail Sales team across West Division footprint.
• Leads sales team meetings and conference calls focused on sharing best practices and publicly recognizing top-performers.
• Communicates, trains and educates Regional Directors and Managers on corporate marketing plans, new products and other corporate initiatives.
• Collaborates with national retail partners to continuously improve sales, customer processes and the relationship between the Retail Sales Representatives and the retailers core staff. Works in tandem with local market leadership to maintain alignment with local market objectives and initiatives.
• Assesses individual and team performance and provide specific performance improvement plans as needed. Maintains and grows existing customer base while managing churn as effectively as possible.
• Creates and maintains a best-in-class customer experience across all stores in a division. Recruits and continuously develops a highly-engaged, winning team of Market Managers.
• Responsible for establishing and growing CCC Retail sales strategy to market all products and services.
• Develops, implements and manages all aspects of CCC program including but not limited to, field staffing structure, business cases and ROI, processes and procedures, order and inventory tracking support, training and communication.
• Translates high-level marketing plans into tactical action items for teams to execute.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Compensation

Primary Location Pay Range: $181,794.02 - $272,691.03

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

10 Years +

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.