Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

The Internal Fraud Detection Unit (IFDU) is responsible for handling highly sensitive, personal information as it relates to all employees and contractors of Bank of America. This can include band level information, activities, personal bank accounts, and potentially pay information. As such, and IFDU analyst is expected to handle this information with the utmost regard to confidentiality and integrity. Every IFDU analyst plays a major role in identifying gaps in our strategies, and works closely with our Strategies business partners to improve the filters that serve cases to us. Lead and/or coordinate special projects, as requested by IFDU management: Metric Performance, Procedures updates, process improvement projects and training / best practice meetings. Effectively communicate issues/concerns and recommend corrective course of action in relation to identifying opportunities to strengthen, improve and streamline business processes including strategies, policies, and internal controls.

Responsibilities:

· Analyzes data to detect and identify fraudulent activities and assesses the level of risk to customers and the bank

· Prepares reports for suspicious activity, escalating concerns to senior management as required

· Reviews and analyzes accounts and relationships that may require differentiated treatment or specialized resolution and ensures compliance with industry regulations and bank procedures

· Manages and prioritizes a large and varied case load effectively and efficiently in order to deliver solutions and re-establish customer confidence

Required Qualifications:

· Minimum 2+ years of Fraud Experience within multiple filters

· Possesses comprehensive knowledge in unethical and criminal activities including but not limited to at risk persons, conflicts of interest, account take over, money laundering, collusion, sales ethics violations, manipulation of bank systems, transactional fraud, customer impersonation, compromised customer account information, identity theft, embezzlement, account abuse and other potential criminal threats

· Demonstrated ability to self-direct, with minimal supervision to achieve assigned goals

· Demonstrates oral and written communication, presentation and organization skills

· Proficient knowledge of MS Excel, PowerPoint and OneNote

· Has strong analytical & organizational skills and demonstrates the ability to solve complex problems by reviewing related information

· Has the ability to quickly learn and adapt to new information and technology platforms

· Demonstrates a strong sense of urgency and is able to work in a fast-paced, ever-changing environment with a strong focus on risk mitigation and client experience

· The ability to a critical/innovative thinker while remaining positive and focused during times of pressure or adversity

Desired Qualifications:

· Digital Fraud experience (Online Banking, Mobile Wallet, Device Fingerprint)

· Banking Center Experience

Skills:

· Analytical Thinking

· Attention to Detail

· Due Diligence

· Investigation Management

· Research

· Collaboration

· Policies, Procedures, and Guidelines

· Regulatory Compliance

· Relationship Building

· Written Communications

· Business Case Analysis

· Business Intelligence

· Credit Documentation Requirements

· Data Collection and Entry

· Underwriting

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Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

Hours Per Week: