• Job Description

  Req#: 24040470

  Job Description:

  At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

  One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

  Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

  Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

  Job Description:
  This job is responsible for handling complex products and escalated customer situations regarding possible fraudulent activity. Key responsibilities include completing inbound and outbound calls, taking action based on complex transaction characteristics or suspicious documentation, and researching and resolving fraudulent activity and service support. Job expectations include making decisions under uncertain conditions, proactively identifying and escalating concerns/issues with a sense of urgency, and delivering solutions while focusing on retention and re-establishing customer confidence.

  Responsibilities:

  • Analyzes data to detect and identify fraudulent activities and assesses the level of risk to customers and the bank
  • Prepares reports for suspicious activity, escalating concerns to senior management as required
  • Reviews and analyzes accounts and relationships that may require differentiated treatment or specialized resolution and ensures compliance with industry regulations and bank procedures
  • Manages and prioritizes a large and varied case load effectively and efficiently in order to deliver solutions and re-establish customer confidence

  Skills:

  • Analytical Thinking
  • Attention to Detail
  • Due Diligence
  • Investigation Management
  • Research
  • Collaboration
  • Policies, Procedures, and Guidelines
  • Regulatory Compliance
  • Relationship Building
  • Written Communications
  • Business Case Analysis
  • Business Intelligence
  • Credit Documentation Requirements
  • Data Collection and Entry
  • Underwriting

  Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

  LOB Specific Information :

  Handles complex products and/or escalated customer situations regarding possible fraudulent activity. The incumbent may complete inbound and outbound calls and take appropriate action based on complex transaction characteristics or suspicious documentation. The incumbent may perform functions related to research and resolution of fraudulent activity and service support. Decisions are made based on judgment and research, extensive job experience, and following established procedures and guidelines, while leveraging multiple systems/tools. The incumbent may need to make decisions under exception conditions and proactively identify and escalate concerns/issues with a sense of urgency. Delivers practical, innovative solutions while focusing on retention and re-establishing customers confidence. Responsible for mentoring and assisting associates with moderately complex research and analysis of account/relationship activity to assess levels of risk and fraud type. Typically reports to an Operations Manager.

  LOB Required Qualifications:

  • At least 2 years of current fraud experience

  • At least 2 years New Accounts fraud detection experience

  • Detail oriented with strong analytical and organizational skills

  • Ability to influence without direct authority

  • A high impact person who exhibits forward thinking, promotes team effort and demonstrates initiative

  • Strong oral and written communication skills

  • Can work with little direction and able to multi-task

  • Ability to shift priorities quickly

  LOB Desired Qualifications :

  • Proficient in Microsoft Office products such as Excel and Word

  • Familiar with ring or linking activity

  • Knowledge of check fraud related verbiage

  • SharePoint, FLASH, MOC, BASS, BOSS, GIN, Content Navigator, Verint, Synergy, AHU, RD

  Shift:

  1st shift (United States of America)

  Hours Per Week:

  40

• About the company

  Bank of America is one of the world's largest financial institutions, serving individuals, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.

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