• Job Description

  Req#: 24022462

  Job Description:

  At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

  One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

  Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

  Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

  Job Description:
  This job is responsible for leading multiple major operations segment for a site, region, or product line within the bank's internal operations. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring compliance with policies, and identifying and implementing opportunities to improve process performance and operating efficiency. Job expectations include coordinating activities and processes across operations segments.

  Managerial Responsibilities:
  This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

  • Diversity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company D&I goals.
  • Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
  • Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
  • Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
  • People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
  • Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
  • Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
  • Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

  Responsibilities:

  • Oversees the forecasting and staffing levels and capacities, provides effective coaching, and shares constructive feedback to drive Operational Excellence
  • Leads and ensures teams adhere to bank and regulatory policy and procedures when making decisions that impact various operations and product lines
  • Provides strategic guidance to develop and analyze procedures to enhance unit and/or product-related activities while overseeing budget and expense management, reporting, and forecasting for designated areas
  • Evaluates efficiencies and identifies areas of improvement and growth to the overall process, identifying data, metrics, and key performance indicators to measure process effectiveness
  • Aligns bank priorities and strategies to employee metrics and goals and provides interventions as needed to recognize, encourage, and improve team performance to support an inclusive work environment

  Required Skills

  • Minimum 10 years of leadership experience managing and leading a large team.
  • 5+ years of Cash Vault Operations Experience and Customer Service Experience
  • Strong verbal and written communication/presentation skills with the ability to effectively communicate with various teams, executives, and external business partners (regulators/vendors) and clients.
  • Solution driven, able to assess situations and take action with a sense of urgency and accuracy.
  • Excellent time management and prioritization skills, with ability to meet tight deadlines.
  • Risk management awareness and focus, with the ability to escalate concerns to senior leadership team and embrace the Identify, Escalate and Debate risk culture.
  • Ability to navigate the organization, partnering with various lines of businesses, band levels and business partners, to ensure positive outcomes for all decisions impacting the business.
  • Ability to develop and drive Transformational Change Initiatives for the business unit with a focus on process improvement.
  • Must be able to translate complex business problems into actionable solutions
  • Capable of handling conflict management and work to inspire the collective team to focus on the goals and vision of the business.
  • Excellent critical thinking, creativity, and problem-solving skills.
  • Intellectual curiosity, passion, and self-motivation.
  • Strong sense of teamwork and collaboration.

  Desired Skills

  • Cash Vault Leadership Experience
  • Regulatory Board Experience
  • Vendor Management Experience
  • Knowledge of Single Process Inventory (SPI)
  • Process Owner

  Skills:

  • Customer Service Management
  • Regulatory Compliance
  • Risk Management
  • Stakeholder Management
  • Talent Development
  • Business Operations Management
  • Change Management
  • Customer and Client Focus
  • Decision Making
  • Relationship Building
  • Business Process Analysis
  • Career Path Design
  • Organizational Effectiveness
  • Strategic Thinking
  • Strategy Planning and Development

  Shift:

  1st shift (United States of America)

  Hours Per Week:

  40

• About the company

  Bank of America is one of the world's largest financial institutions, serving individuals, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.

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