• Job Description

  Req#: 24045031

  Job Description:

  At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

  One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

  Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

  Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

  Job Description:
  This job is responsible for participating in or leading financial crime investigations in diversified operations within the bank to gather information relative to current or prospective clients. Key responsibilities include leading routine to complex investigation task forces, consulting on investigative related issues, identifying issues and control weaknesses, and sharing recommendations to line management to minimize exposure. Job expectations include formulating and recommending action plans in response to allegations, including crime reports and court proceedings.

  The Consumer At-Risk Persons Investigator performs end-to-end investigations of suspected elder financial exploitation/ abuse of a vulnerable adult. In this role, the Investigator conducts routine to complex investigations involving Consumer clients. Per Enterprise guidelines, clients reported for investigation are either 60 years of age and/or older, or 18 years of age and/or older and deemed to be vulnerable.

  The Investigator will analyze and interpret information gathered from numerous Consumer databases across the Enterprise. These details will be used to evaluate the clients’ financial patterns and history, to determine/ carry out any risk mitigation action as necessary; in order to protect the client from further exploitation/harm. The Investigator is responsible for preparing concise reporting that captures the investigative details, and determining if the client meets specific criteria that may result in the recommendation for reporting to the appropriate State agencies.

  As a subject matter expert in At-Risk Person activity, the Investigator may provide consultation and guidance to front line partners in handling specific client situations. Additionally, Investigators may engage directly with State/Regulatory agencies as well as law enforcement.

  Key priorities for the team include conducting thorough and timely investigations, assessing appropriate risk mitigation efforts and providing guidance and expertise to front line partners in order to protect clients from further exposure to exploitation.

  Responsibilities:

  • Responsible for the investigation of potential At-Risk Person referrals pertaining to Consumer clients.

  • Ensures thorough, timely investigations with consistent application of At-Risk Person Investigation procedures.

  • Proficient knowledge of regulatory, reputational, operational, and legal risks encountered in the course of investigations.

  • Proficient knowledge of bank systems/technology used in the course of investigations, as well as the enterprise, businesses, products, core corporate functions and bank policies.

  • Maintains relationships with key business partners.

  • Demonstrates excellent written and verbal communication skills, and provides consultation and guidance on investigative related issues to influence partners and outcomes.

  • Responsible for contacting clients to verify unusual transactions, as well as educating clients on potential scams and/or familiar fraud.

  • Documents cases appropriately and may engage directly with regulators or law enforcement.

  • Responsible for documenting and referring instances of elder financial exploitation fraud for appropriate suspicious activity reporting as applicable.

  • Reviews and analyzes information gathered from databases to investigate alleged financial violations committed by a person or organization, including misuse of funds, misconduct, and corruption.

  • Prepares investigative reports, presents findings to senior management and relevant stakeholders, and supports control partners by recommending corrective actions to prevent future incidents and improve organizational practices.

  • Coordinates investigations by providing direction to multiple investigators, identifying issues and control weaknesses, sharing potential recommendations for courses of action, and testifying in court proceedings as needed.

  Skills:

  • Due Diligence

  • Interpret Relevant Laws, Rules, and Regulations

  • Investigation Management

  • Research

  • Risk Management

  • Analytical Thinking

  • Attention to Detail

  • Collaboration

  • Data Collection and Entry

  • Relationship Building

  • Adaptability

  • Business Process Analysis

  • Continuous Improvement

  • Issue Management

  • Networking

  Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

  Required Qualifications:

  • Experience conducting investigations involving financial crimes, fraud, or the financial industry and/or financial institution operations and products experience.

  • Exceptional written & verbal communication skills; exhibits confidence and clarity of message through both written correspondence and phone calls with clients.

  • Ability to prioritize work, effective time management, initiative, and thoroughness.

  • Self-starter capable of analyzing and reporting independently

  • Proficient in Microsoft suite and other financial industry related software

  Desired Qualifications:

  • Bachelor’s degree in a related field or equivalent work experience is preferred.

  • 5+ years’ experience conducting investigations, preferably in the area of financial crimes, At-Risk Persons, fraud, or the financial industry

  • In depth knowledge and experience with Consumer products and services, and applicable compliance rules and regulations

  • Interaction with Front Line Units & Customers/Clients

  Shift:

  1st shift (United States of America)

  Hours Per Week:

  40

• About the company

  Bank of America is one of the world's largest financial institutions, serving individuals, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.

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