• Job Description

  Req#: R-2023-28694

  Department:

  SWA University

  Our Company Promise

  
  We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

  Job Description:

  Job Summary

  The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Senior Learning Data Analyst invests in the future of Southwest’s People by creating dashboards, presentations, analytics, and business insights for Southwest Airlines University (Southwest’s Internal Training Department) . In addition, they’ll use advanced tools and techniques to blend dat a from different sources to provide insights for key stakeholders and measure the impact and effectiveness of our training programs . The Senior Ana lyst is a self-starter who is data-driven, solutions-oriented, and comfortable working in a dynamic environment to transform business needs into actionable data.

  Additional details:

  • The culture of Southwest Airlines means we embrace a flexible workplace and value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. This role is a hybrid position based out of our Corporate Campus in Dallas, TX, which requires Employees to work onsite on our Corporate Campus at least three days a week. The Department designates the specific three days of the week Employees must work on-site.

  • U.S. citizenship or current authorization to work in the U.S. is required , and no current or future work authorization sponsorship available.

  Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

  Responsibilities

  • Applies knowledge and Customer needs analysis to create the proper solution to meet the need

  • Analyze and mitigate risk related to tools and projects

  • Applies advanced knowledge of data cleansing techniques and tools such as Alteryx, data visualization tools such as Tableau and other data analytics tools, to create insights to support data and visualization requests

  • Applies advanced knowledge of SQL, Python or other reporting languages or tools, to create and maintain advanced solutions for reporting training data

  • Support escalated and complex data troubleshooting for Business Customers

  • Gather and interpret requirements to transform business needs into actionable data and present findings

  • Partner with Senior Leaders to create learning insights and measurements to transform business needs into actionable data presentation requirements

  • Identifies strengths and weaknesses of alternative solutions, conclusions, or approaches to problems

  • Understands and can estimate the effort and value of a solution

  • Works with the Business Intelligence Analyst to solve problems and share knowledge of tools and techniques

  • May perform other job duties as directed by Employee's Leaders

  Knowledge, Skills and Abilities

  • Ability to use advanced applications to quickly recognize and clearly define complex problems to systematically analyze and weigh alternatives to propose solutions.

  • Ability to work under stressful situations and manage time effectively

  • Ability to prioritize tasks to meet department objectives and goals

  • Be a self-starter and able to work with a minimum amount of supervision to accomplish assignments and projects

  • Understanding of Company policies (ex: Appearance and Attendance) and expectations of SWA Culture

  • Ability to work effectively individually or in a strong Customer Service and/or team environment

  • Willingness and ability to work nights, weekends, and travel as required

  • Ability to work under tight time constraints and at times, in stressful situations

  • Ability to design and conduct analyses, as well as synthesize recommendations

  • Ability to develop, present, and effectively communicate strategies and ideas to a variety of audiences

  Education

  • Required: High School Diploma or GED

  Experience

  • Advanced level experience, fully functioning broad knowledge in:

    • Acquiring data using various tools such as: SQL, Python, Alteryx, Qlikm, Attunity, or other similar toolsets.

    • Visualization and presentation experience

  • Preferred: Advanced Excel skills (pivot tables, Visual Basic)

  • Preferred: Working knowledge of Air Operations training and Advance Qualification Program (AQP)

  Licensing/Certification

  • N/A

  Physical Abilities

  • Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time

  • Ability to communicate and interact with others in the English language to meet the demands of the job

  • Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

  Other Qualifications

  • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.

  • Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986.

  • Must be at least 18 years of age.

  • Must be able to comply with Company attendance standards as described in established guidelines.

  Pay & Benefits:

  
  Competitive market salary from $97,750 per year to $108,600 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

  Benefits you’ll love:

  
  • Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
  • Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per
  paycheck *
  • Potential for annual Profit Sharing contribution toward retirement - when
  Southwest profits, you profit**
  • Explore more Benefits you’ll love: https://careers.southwestair.com/benefits
  *Pay amount does not guarantee employment for any particular period of time.
  **401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits
  ***Profit Sharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company

  Southwest Airlines is an Equal Opportunity Employer.
  Please print/save this job description because it won't be available after you apply.

• About the company

  Southwest Airlines Co., typically referred to as Southwest, is one of the major airlines of the United States and the world's largest low-cost carrier.

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