POSITION SUMMARY

The Senior Logistics Representative is responsible for leading the management of customer supply chain information and data within C.H. Robinson’s Transportation Management System. This role involves acting as a primary liaison between customers and internal teams to ensure seamless information flow and efficient transportation arrangements. The Senior Logistics Representative is expected to oversee and enhance existing processes, serve as a resource for junior team members, and drive improvements that align with C.H. Robinson’s project-based delivery model .

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Ensure Transportation arrangements are made for shipments by the following:

• Monitoring and optimizing customer load boards and information flow in the Transportation Management System

• Overseeing the maintenance and organization of team mailboxes

• Managing exceptions and providing knowledge-based solutions to predefined processes

• Serve as a resource and support system for peers

• Document, organize, and continuously improve standard operating processes

• Identify and implement process improvements and cost-saving initiatives using CHR’s project-based delivery model

• Develop and update comprehensive operational metrics

• Act as the primary point of contact for assigned customers, fostering and maintaining strong relationships

• Collaborate with internal service teams to meet team and customer goals

• Facilitate proactive customer communications, including calls and updates, to address and anticipate customer needs

• Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS

Required :

• High School Diploma and/or GED

• Minimum 4 years of experience in Supply Chain, Transportation, and/or Logistics

• Minimum 2 years of prior experience working with and troubleshooting information systems

• Ability to work flexible schedule on occasion, including overtime hours when requested

• Ability to travel up to 5% (domestic and/or international)

• Site Specific: Fluent in English and the primary language of the applicable region

Prefer r ed:

• Bachelor’s degree from accredited college or university

• Demonstrated high level of proactivity and a strong focus on excellent customer service skills

• Proficient in Microsoft Office Suite of programs

• Ability to present to a variety of audiences, including some leaders

• Excellent written and verbal communication skills

• Skill in collecting, interpreting, and responding to customer feedback

• Ability to think critically, perform analysis, and solve problems

• Ability to work in a team oriented and fast-paced environment

• Proven ability to prioritize and manage multiple tasks and projects efficiently

• Demonstrated continuous improvement mindset

• Highly adaptable to ambiguous and changing environments

• Ability to motivate and encourage change, able to get positive results in a very large , dispersed organization

• Values a diverse and inclusive work environment