Support.com

Sr Manager Network Engineering Dallas or Detroit metro

New

PayCompetitive
LocationFrisco/Texas
Employment typeFull-Time

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  • Job Description

      Req#: 256515

      Description

      Senior Manager of Network Engineering

      Senior Manager of Network Engineering will be responsible for leading and managing geographically diverse team of network engineers, overseeing the design, implementation, optimization, security, and maintenance of Comerica’s large-scale network infrastructure on-premises and in the cloud. They will manage key vendor relationships, budgets, and the strategic direction of network engineering initiatives. The incumbent will provide technical engineering leadership and direction to drive network innovation. They will also provide training, mentoring, coaching, and leadership for network engineers.

      Position Responsibilities:
      Strategy

      • Partner with corporate functional leaders and execute a technology strategy that will enhance overall business capabilities.
      • Stay abreast of technology industry trends and best practices.
      • Continuously transform the organization to increase efficiencies and reduce overall expense.
      • Partner with innovation team to test and learn emerging technology and its viable applicability to enhance corporate business capabilities.

      Delivery Planning and Execution

      • Create, prioritize, plan and execute portfolio/product roadmaps through collaboration with
      • Product Management and DevOps, including the on-going resequencing of projects in the portfolio roadmap as priorities shift.
      • Complete 90% of projects within 5-10% of approved funding and 1 month of baselined completion date.
      • Reduce time to market by utilizing Agile methodologies.
      • Provides insights on risks based on broad experience. Develops project risk profile, mitigation plan and contingency plan.

      Technology/Operational/ Risk Control

      • Lead integration and synergy between architecture/technology planning and development initiatives, providing direction and decisions in application development to support platforms.
      • Cultivate good system management disciplines including clearly defined and documented roles and responsibilities, documented phase processes and checkpoint and detailed planning for system deployment.
      • Ensures compliance and control activities support technology and enterprise business objectives and are aligned with executive risk tolerances and expectations.
      • Ensures processes and controls within assigned area to enhance performance, security, reliability and availability of systems.
      • Drive a continuous improvement and compliant culture through documented policies, procedures and architecture.

      Leadership

      • Leads large size technical project teams or programs that span the enterprise.
      • Manage the financials of the assigned area with attention to the details of budgets while exhibiting a strict cost discipline and financial performance.
      • Manage and develop team cultivating a spirit of one team with shared goals and objectives.
      • Select, motivate and retain high performing talent.
      • Work with senior leaders to evolve culture and organizational behavior, elevating technology into a strategic partner.
      • Act as the principal technology advisor to corporate organizations and a champion for identifying, leading, and driving information technology transformation.
  • About the company

      Support.com, Inc. is a technical support company for businesses and consumers.