• Job Description

  Req#: 24042039

  Job Description:

  At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

  One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

  Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

  Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

  Job Description:

  • MPO’s are responsible for strategic client management, mining and deepening merchant solutions for existing relationships and for driving SPR and client satisfaction
  • Assist MSO with contract and pricing renewals
  • Identify and advise clients on program/platform optimization, Interchange management and minimize total cost of acceptance
  • Prepares and conducts client business reviews
  • Partner closely with IA and MSO during transition of client following implementation.
  • Facilitate the addition of new locations/products/services.
  • Deep understanding of a client’s commerce ecosystem and the ability to consult on ways to integrate BofAs product solutions
  • Card brand compliance management
  • Work across a matrixed coverage organization to achieve objectives - working with MSO, MIO, banker and TSO to uncover opportunities
  • Provide strategic guidance to help clients stay ahead of merchant trends and be committed to delivering the solutions that make commerce easier
  • Manages escalations working with teams across the Merchant organization to resolve and improve the client experience
  • Mentors new MPOs on the team and assists with onboarding of new hires
  • Assists manager in identifying training opportunities
  • Leads projects across team to support manager
  • Interacts with internal and external partners to help research, analyze and resolve escalations
  • Identifies and leads initiatives that impact team productivity and accuracy
  • Possesses the knowledge and ability to provide back up support for immediate manager as needed

  Required Skills:

  • Ability to cultivate and strengthen client relationships with senior business and IT staff member
  • Ability to technically consult with C-level executives within client environment
  • Demonstrated experience working with 3rd party VAR’s / Integrators and payment gateways
  • Understanding of PC payment applications, merchant services industry applications, accounting systems, competition/competitive landscape in the payments industry, enterprise resource planning systems (ERP), data security (PCI), file formatting, and data transmissions
  • Demonstrated ability to work independently with minimal supervision toward the achievement of personal and team goals.• Demonstrated effective communication skills, including written, oral and presentation skills.
  • Effective planning, prioritization and time management acumen.
  • Ability to coach colleagues with less experience and/or knowledge, as necessary.
  • Proficient in Microsoft Excel, Word, PowerPoint, and Outlook, OneNote
  • Ability to quickly learn various sales applications

  Shift:

  1st shift (United States of America)

  Hours Per Week:

  40

  Pay Transparency details

  US - NY - New York - ONE BRYANT PARK - BANK OF AMERICA TOWER (NY1100)

  Pay and benefits information

  Pay range

  $104,400.00 - $150,200.00 annualized salary, offers to be determined based on experience, education and skill set.

  Discretionary incentive eligible

  This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

  Benefits

  This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

• About the company

  Bank of America is one of the world's largest financial institutions, serving individuals, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.

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