• Job Description

  Req#: R-2024-42711

  Department:

  Technology

  Our Company Promise

  
  We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

  Job Description:

  Job Summary

  All of Southwest’s People come together to deliver on our Purpose; Connecting People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Senior Network Engineer supports our Purpose by providing expertise and overseeing the workflow involved in maintaining a company's enterprise network. This role is responsible for designing and implementing the company's network infrastructure, resolving advanced support issues, and managing the junior network engineering staff. The Senior Network Engineer is an innovative thinker and strategic problem solver who looks forward to making a meaningful impact on Southwest’s Operation.

  Additional Details:

  • This role is offered as a remote workplace position, which may require travel for training, meetings, conferences, etc. Outside of those required visits, the majority of your working time may be spent in a remote location, away from our Corporate Campus. Please note, while this is a remote position, there is a limited group of states or localities ineligible for Employees to regularly perform their work. Those ineligible locations are: Alaska, California, Colorado, Delaware, Illinois, Iowa, Maryland, Massachusetts, Montana, New Hampshire, New Jersey, New York, North Dakota, Oregon, Pennsylvania, South Dakota, Vermont, West Virginia, Washington and Wyoming

  • U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available .

  Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

  Responsibilities

  • Oversee vendor management, partner governance, and oversight to deploy systems which are complete, designed and managed over life cycles while also guiding others
  • Identify problems proactively, plan solutions, recommend software and systems, and coordinate developments in an orderly manner to meet business requirements
  • Monitor and test performance and capacity for potential bottlenecks, identify possible solutions, and work with partners to implement fixes
  • Provide innovative solutions to proactively ensure the highest levels of systems and infrastructure availability in order to resolve escalations of high complexity
  • Create the platform strategy and road map in collaboration with Enterprise Architecture
  • Identify opportunities proactively to adopt emerging industry trends in collaboration with Enterprise Architecture
  • Meet commitments and deliverables as related to leading projects and/or project oversight
  • Provide technical development, mentoring, and guide the work of others
  • Create and follow Network/Traffic flow Diagrams
  • May perform other job duties as directed by Employee's Leaders

  Knowledge, Skills and Abilities

  • Ability to analyze and resolve problems of high complexity
  • Expert knowledge of hardware components, systems, software, and networking technologies
  • Ability to mentor/guide others to perform troubleshooting, root-cause analysis, solution development, and implementation within specific technology areas
  • Skilled in expert partnering, negotiation, and communication in working with Business Customers and Technology support
  • Expert knowledge of software development methodologies, practices, concepts, and technologies obtained through formal training and or work experience
  • Ability to prioritize effectively and take on multiple concurrent assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible self-work and/or the work of others
  • Ability to develop, present, and effectively communicate complex ideas and strategies in both technical and user-friendly language to a variety of audiences
  • Ability to work effectively in a fast-paced, team-based, Customer service-oriented environment with a high regard for hospitality
  • Skilled in troubleshooting, analyzing and resolving network traffic and issues

  Education

  • Required: High School Diploma or GED
  • Required: Bachelor's Degree in Business, Engineering, Computer Science, Information Systems, Cybersecurity, or related field; or equivalent formal training

  Experience

  • Advanced level experience, seasoned and specialized knowledge in:
    • Industry-related experience as a Senior Network Engineer
    • Designing and deploying in large enterprise networks
    • Network hardware/platforms (Cisco IOS, Cisco NXOS)
    • Communication protocols (TCP/IP) and routing protocols (e.g., BGP, OSPF)
    • WAN connectivity (e.g., MPLS, SDWAN)
    • Network diagnostic, monitoring and analysis tools (e.g., Wireshark)

  Licensing/Certification

  • N/A

  Physical Abilities

  • Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
  • Ability to communicate and interact with others in the English language to meet the demands of the job
  • Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

  Other Qualifications

  • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
  • Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
  • Must be at least 18 years of age
  • Must be able to comply with Company attendance standards as described in established guidelines

  Pay & Benefits:

  Competitive market salary from $146,400 $152,500 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company

  Additional pay opportunities for Company authorized work beyond part time or full time schedule Benefits you’ll love: • Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) • Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck* • Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit** • Explore more Benefits you’ll love: https://careers.southwestair.com/benefits *Pay amount does not guarantee employment for any particular period of time. **401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits. ***ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company

  Southwest Airlines is an Equal Opportunity Employer.
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• About the company

  Southwest Airlines Co., typically referred to as Southwest, is one of the major airlines of the United States and the world's largest low-cost carrier.

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