• Job Description

  Req#: 24014769

  Job Description:

  • Interacts within North American Treasury Fulfillment (NATF) frontline units and across Global Treasury and Merchant Operations (GTMO) front line units to ensure efficiency, consistency, and control for internal, cross-functional, and horizontal initiatives.

    Leader will apply a governance lens to ensure effective management through Business Process Management (BPM) and Single Process Inventory controls (SPI), a standard lens to ensure consistent operating practices within the business, and an improvement lens to ensure operational processes are effective, sustainable, and controlled.

    Key Responsibilities include:

    • In charge of Business Process Management (BPM) and overseeing initiatives impacting or dependent on North American Treasury Fulfillment.
    • Engage with cross functional initiatives across GTMO to ensure controls and protocols for quality assurance, including consistency, and standards across GTMO front line units.
    • Monitor Metrics and Controls, Root Cause Analysis, and Process Improvement.
    • Manage Front Line Unit (FLU) process documentation including Root Cause Correct Action, Metric Dashboard, Reporting and Governance Artifacts.
    • Identify Process Improvement opportunities through Six Sigma and Lean methodologies.
    • Maintain governance and standards for Treasury Fulfillment to ensure consistent approaches for Process Engineering, Process Control, and Improvement.
    • Oversee Non-Material Change Management, Risk Management and Quality Assurance analysis.
    • Participate in UAT testing for system and process updates

    
    Qualifications and strengths to include:

    • Proficient understanding of Business Process Management (BPM) methodology and concepts with ability to coach and educate.
    • Strong Six Sigma and Lean scope of knowledge for detecting trends, emerging issues, and opportunities for improvement.
    • Experience in Process Engineering and Change Management.
    • Expert analytical abilities in support of monitoring and improvement work.
    • Proven ability to think strategically end to end and execute tactically.
    • Highly motivated self-starter delivering results with minimum direction.
    • Professionally Interact and influence both executive and front-line employees leveraging fact-based analysis.
    • Excellent oral and written communication and problem-solving skills.
    • Adept at making sound business decisions.
    • Ability to thrive in a matrix environment.
    • Esteemed Leadership skills, including ability to effectively sequence work, and manage competing priorities.
    • Possess ability to support critical risk and business control initiatives.
    • Familiar with Treasury Fulfillment products and processes

    
    System Experience:

    • Outlook
    • Excel
    • SharePoint
    • OnBoard Assist (OBA)
    • Global Fulfillment Solution (GFS)

  Shift:

  1st shift (United States of America)

  Hours Per Week:

  40

• About the company

  Bank of America is one of the world's largest financial institutions, serving individuals, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.

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