• Job Description

  Req#: 00602623

  Employment Type:

  Full time

  Shift:

  Day Shift

  Description:

  At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care.

  As a Senior Patient Service Representative, you will work in conjunction with physicians and clinical staff to take care of patients’ administrative needs . Primary responsibilities include checking in patients for appointments, collecting patient co-pays, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility . You will u tilize our electronic record system to verify and update patient demographic information as well as posting and balancing of payments collected .

  Patient Service Representatives are friendly and provide excellent customer service, assuring that patients are informed and well cared for while waiting for their appointment, creating a positive experience for patients. Senior Patient Service Representatives assist in mentoring Patient Service Representatives and assist the Lead PSR with leadership duties.

  MINIMUM QUALIFICATIONS :

  • Two or more years of experience in a medical office setting preferred

  • Electronic health record (EHR) experience required

  • Medical terminology required

  • Experience with process improvement or lean philosophy preferred

  ESSENTIAL FUNCTIONS:

  • Must be proficient in the requirements of the Patient Service Representative Job Description

  • Know, understand, incorporate, and demonstrate the organizational Mission, Core Values, and Vision in behaviors, practices, policies and decisions.

  • Protect patients’ rights by maintaining confidentiality of personal and financial information and follow guidelines for HIPPA regulations

  • Maintain operations by following policies and procedures and reports needed changes

  • Acknowledges and greets patients immediately , providing a positive customer service experience

  • Registers patients for appointments and completes paperwork

  • Keeps patient appointments on schedule by notifying provider of patient’s arrival

  • Collect, record, and communicate to patients their responsible balances for visit, diagnostic testing, supplies, etc.

  • Maintain knowledge of different payer practices and deductibles

  Our Commitment

  Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

• About the company

  Trinity Health employs about 129,000 colleagues, including 7,500 employed physicians and clinicians. Committed to those who are poor and underserved in its communities, Trinity Health is known for its focus on the country's aging population. As a single, unified ministry, the organization is the innovator of Senior Emergency Departments, the largest not-for-profit provider of home health care services — ranked by number of visits — in the nation, as well as the nation’s leading provider of PACE (Program of All Inclusive Care for the Elderly) based on the number of available programs.

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