• Job Description

  Req#: 2492810
  Today, more than 58% of worldwide purchases from Amazon are made from third-party businesses. That’s $160B in sales, mostly from Small- and Medium-sized businesses. Fulfillment by Amazon (FBA) enables these businesses (our Selling Partners) to hand over the heavy lifting of warehousing, payment processing, delivery returns and customer service to Amazon, utilizing the capabilities that Amazon has built over the last 25 years. Selling Partners can list and sell their products across all of our European sites from a single account. This frees them to concentrate on what they do best – finding and developing new products and marketing them to potential customers.
  
  Amazon currently seeks creative, dynamic and experienced Process improvement Specialist to join the EU FBA Seller Experience and Reimbursements team to drive Cost of Customer Returns for Amazon and Seller and eliminating Seller points around customer returns.
  
  A successful candidate must be able to work independently, be comfortable with ambiguity, and be able to influence internal/external partners at all levels of the organization. This role will particularly suit someone with strong analytical abilities, relationship building skills and superb project management capabilities. Some of the qualities that we are looking for: you are results-oriented (and have a track record of repeatedly delivering great results); you are an innovator (and have already proven it); you have the intellect and horsepower to solve really complex problems (some may say impossible to solve); you are an owner, and do what it takes to make your team successful; you have relentlessly high standards (some may say too high); you are customer obsessed; you operate well in an ambiguous environment; and finally, you have a burning desire to be a part of something really big.
  
  Key job responsibilities
  1. Establish E2E knowledge of FBA Customer Returns, Seller pain points and major drivers of costs and Seller pain.
  2. Identify and lead Scalable solutions to reduce customer returns and Lost and Damage defects.
  3. Identify input metrics, metric owners, align goals with respective owners, monitor and share progress on these metrics with stake holders
  4. Develop weekly/monthly/quarterly mechanisms to drive visibility on defect reduction initiatives and performance
  5. Work with Ops and Tech teams to develop processes and products to identify and reduce defects
  6. Forecast defect reduction plan and financial impact and lead OP1, OP2 and 3YP
  7. Lead funding discussions for Product and process initiatives
  
  We are open to hiring candidates to work out of one of the following locations:
  
  Luxembourg, LUX Program or project management experience
  Experience using data and metrics to determine and drive improvements
  Experience owning program strategy, end to end delivery, and communicating results to senior leadership
  Experience of leading large complex programs Experience of driving process improvements
  Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
  
  Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

• About the company

  Amazon.com, Inc. is an American multinational technology company based in Seattle, Washington, which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is one of the Big Five companies in the U.S. information technology industry, along with Google, Apple, Microsoft, and Facebook. The company has been referred to as "one of the most influential economic and cultural forces in the world", as well as the world's most valuable brand.

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