• Job Description

  Req#: 2997789
  Are you passionate about creating exceptional customer experiences and have a love for toys and games? The Amazon Toys & Entertainment team is seeking a data-driven Senior Product Manager to lead our Customer Insights & Experience initiatives. In this role, you'll shape how millions of customers discover and shop for toys on Amazon, combining deep analytical expertise with strategic product management to drive customer-centric innovations.
  
  As the Senior Product Manager, you'll own the end-to-end research process and product development cycle. You'll leverage data analytics, market research, and customer insights to identify opportunities, develop strategic roadmaps, and work cross-functionally to bring solutions to life. Your ability to synthesize complex data, influence stakeholders, and manage multiple priorities will be key to your success.
  
  To excel in this role, you'll need a blend of analytical prowess, strategic thinking, and product management expertise. You'll work autonomously, make data-driven decisions, and become an expert in developing and deploying customer-centric strategies across the Toys & Games ecosystem. Your ability to manage complex cross-functional projects, juggle multiple competing priorities, and influence diverse stakeholders will be crucial to your success.
  
  Key job responsibilities
  In this role, you'll lead research initiatives, develop customer segmentation strategies, and translate insights into actionable product improvements. You'll collaborate with cross-functional teams to implement solutions that enhance the entire customer journey, from discovery to purchase.
  • Lead internal research, market research, and customer segmentation initiatives
  • Design and execute customer research studies
  • Synthesize data to drive actionable recommendations
  • Develop and own product roadmaps aligned with business goals
  • Partner with technical teams to implement product improvements
  • Manage product development lifecycle from conception to launch
  • Create business cases to influence stakeholders
  • Collaborate with enterprise marketing teams, business intelligence, tech teams, and vendor managers
  • Define and track KPIs to measure impact
  • Develop dashboards for product performance and customer insights
  • Analyze data to identify improvement areas and opportunities
  • Foster customer obsession and data-driven decision making
  • Manage research vendor relationships
  
  
  About the team
  Through our passion for play, and our dedication to excellence, we inspire and delight children of all ages driving awareness of our vast selection of high-quality, innovative, and safe toys that stimulate their imaginations, creativity, and learning. We are committed to innovating to deliver the best customer experience, ensuring that our customers can easily navigate to the perfect toy, and that our experiences are expertly curated, inclusive, relevant, engaging, and fun.- 5+ years of product or program management, product marketing, business development or technology experience
  - Experience with feature delivery and tradeoffs of a product
  - Experience owning/driving roadmap strategy and definition
  - Experience in areas such as market research, statistics, finance or qualitative/quantitative research
  - Experience as a product manager or owner
  - Experience owning technology products
  - Knowledge of key customer experience metrics and methodology (e.g., NPS)
  - Experience with customer segmentation and journey mapping
  - Bachelor's degree- Experience in influencing senior leadership through data driven insights
  - Experience working across functional teams and senior stakeholders
  - SQL proficiency
  
  Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
  
  Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
  
  Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

• About the company

  Amazon.com, Inc. is an American multinational technology company based in Seattle, Washington, which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is one of the Big Five companies in the U.S. information technology industry, along with Google, Apple, Microsoft, and Facebook. The company has been referred to as "one of the most influential economic and cultural forces in the world", as well as the world's most valuable brand.

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