• Job Description

  Req#: R0000300266

  Career Area:

  Product Support

  Job Description:

  Your Work Shapes the World at Caterpillar Inc.

  When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

  Caterpillar Australia is part of the global organisation Caterpillar Inc. consisting of approximately 115,000 employees. Our brand is globally renowned and is underpinned by our core values – Integrity, Commitment, Excellence, Teamwork and Sustainability. We bring each one of these to life in everything we do.

  
  Caterpillar Australia is currently seeking a Senior Product Service Engineer to join the team. The successful candidate will be responsible for providing continuous support and technical guidance to Customer and Dealer personnel.

  
  Product Service Engineers are responsible for assisting, identifying and correcting product deficiencies, improving product design and adapting improvements to product in the assigned.

  
  Part of your role be to keep Engineering, other Service Engineering management personnel, and the dealer organisation appraised of activities and/or status of product problems. They perform these functions by preparing Failure Analysis, Summary Reports, and reviewing Problem Lists.

  In this role the person is considered to be a SME in equipment management and site application for the HRV product.

  Your main responsibilities will include:

  • Field Follow and support for New Product Introduction

  • Responsible for identifying and correcting product deficiencies, improving product design and adapting improvements to product in the assigned area of responsibility using the CPI and DSN processes.

  • Maintain technical liaison between Caterpillar and Dealers utilising the Caterpillar DSN system.

  • Prepare Failure Analysis, Summary Reports, Initiate & review Problem Lists, and inform appropriate persons on problem solution

  • When a product problem is solved, initiate a Technical Information Bulletin, Service Magazine or Service Letter to notify field and dealer personnel, and provide a basis for publication to dealers

  • This position will include travel to Customer mine sites for field follow and investigation

  • Equipment Management and Site application

  Skills and experience

  • Strong Electrical and or Mechanical aptitude, from a degree or trade background.

  • Excellent communicator with technical clients, Good interpersonal skills and the ability to influence and motivate others.

  • Engineering or manufacturing background plus familiarity with materials, equipment and processes

  • College or university degree or equivalent experience.

  For this position a strong back ground in machine Electrical and or Mechanical knowledge would be desired.

  Additional Information:

  Caterpillar of Australia is not currently hiring individuals for this position who now or in future require sponsorship for employment-based non-immigrant and immigrant visas.

  Posting Dates:

  April 24, 2025 - May 7, 2025

  Caterpillar is an Equal Opportunity Employer (EEO).

  Not ready to apply? Join our Talent Community.

• About the company

  Since 1925, Caterpillar Inc. has been helping our customers build a better world – making sustainable progress possible and driving positive change on every continent. With 2020 sales and revenues of $41.7 billion, Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines, and diesel-electric locomotives. We do business on every continent, principally operating through three primary segments – Construction Industries, Resource Industries, and Energy & Transportation – and providing financing and related services through our Financial Products segment.

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