• Job Description

  Req#: P743349

  About the team

  The Zillow Group Talent Management organization drives the overall strategy and execution of learning initiatives for all employees, including but not limited to onboarding programs, professional development and performance, and leadership development. Our team is a dedicated group of leaders, consultants, facilitators, designers, program operation leads, program managers and LMS managers. Together, we work to enrich the career and learning experience of our employees so they can develop personally and professionally in alignment with company goals.

  About the role

  The Sr. Program Manager, Sales and Service is a member of the People Growth & Performance team that focuses on upskilling and continuously developing frontline employees in sales and service functions. They partner closely with Sales and Service business leaders, cross-functional partners, Talent Management leaders, and project teams to integrate learning solutions as the business rapidly moves forward. The Senior Program Manager owns project outcomes and drives project advancement, including the ownership of the Zillow Way of Selling program. From a strategic perspective, this role is responsible for building and connecting projects within the Sales and Service program and cross-functionally at an organizational level.

  You will get to:

  • Ensure cohesive and unified learning experiences by aligning projects within programs and integrating them at a thoughtful level, while meeting objectives and aligning with ZG initiatives

  • Drive project decisions and actions that align with stakeholders’ highest priority needs to ensure progress and successful outcomes

  • Collaborate with project team members to define the project timeline, key deliverables, and achievements

  • Strategically and consistently evaluate the Sales and Service program and take action on enhancements and improvements

  • Assess program progress, evaluate results, and make adjustments as necessary

  • Lead, manage and maintain high visibility, advanced level projects and develop program evaluation strategies for new and existing programs

  • Proactively identify future talent management needs based on industry trends, technological advancements, and organizational growth plans

  • Produce recommendations for team members and/or client groups based on evaluation findings and alignment opportunities with other programs

  • Foster relationships with key partners and team members to ensure effective project implementation

  • Brainstorm with other PMs/Sr. PMs to align projects and client needs into larger, streamlined initiatives

  • Provide guidance and direction to project teams regarding the project scope, collaborators and objectives

  • Communicate updates on resourcing needs, scope changes, and capacity on a consistent basis to Program Operations Leads and Talent Management Leadership

  • Engage Learning Consultants from the Strategic Programs team for large program efforts, discovery consultation, data analysis, and other complex needs

  • Provide mentorship and guidance to junior members of the Talent Management team

  This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.

  In California, Colorado, Connecticut, Hawaii, Nevada, New York and Washington the standard base pay range for this role is $101,600.00 - $162,400.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Nevada, New York and Washington and may not be applicable to other locations.

  In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

  Who you are

  • Deep understanding of sales teams and processes, with a track record of building credibility with sales leaders and translating program value to financial impact

  • Excellent relationship management skills especially with senior stakeholders and across projects of high risk and complexity

  • Strong analytical and problem-solving skills, with the ability to collect and interpret data to drive decision-making

  • Strategic mentality with the ability to connect projects and initiatives to the larger goals and objectives of the organization and advance projects even in situations of ambiguity where the steps may not be clear

  • Strong proficiency using Asana, Slack, Outlook, GSuite (docs, forms, sheets, slides), Mural, LMS (Docebo)

  • Advanced consultative skills, with the ability to diagnose and analyze partner needs, determine, and develop solutions for high visibility and complex initiative

  • High emotional intelligence with the ability to think strategically and develop long-term talent management initiatives in line with organizational goals

  • Experience with change management processes and an ability to mediate and resolve conflict

  • Tech savvy with an ability to identify, learn and implement new technologies

  Qualifications

  • Bachelor’s degree in Human Resources, Organizational Development or a related field or equivalent experience

  • Experience owning program strategy, end to end delivery, and communicating results to senior leadership

  • Minimum of 5 years of proven experience with talent management strategies including organizational development, human performance improvement, and performance management

  • Experience delivering learning solutions to sales and service teams

  • Exceptional leadership skills with experience leading projects and managing diverse individuals

  • Strong project management skills with the ability to manage multiple projects concurrently

  • Strong analytical and problem solving skills

  Get to know us

  Zillow is reimagining real estate to make home a reality for more and more people.

  As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

  Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits . These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

  Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at RecruitingAccessibility@zillowgroup.com.

  Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

• About the company

  Zillow Group, Inc., com; David Beitel, Zillow's current chief technology officer; and Kristin Acker, Zillow's current senior vice president of experience design.

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