Job Description

The County Engagement team at Blue Cross and Blue Shield of North Carolina (Blue Cross NC) works to develop local relationships and a comprehensive understanding of all 100 North Carolina counties to provide the best service and support to agencies, organizations, and individuals. The Sr. Regional Liaison focuses on being actively involved with a cohort of North Carolina counties. This individual will prioritize developing and maintaining relationships with community leaders to understand county composition, needs, and priorities, and supporting alignment with Blue Cross and Blue Cross NC Government Market segments’ (Medicaid, Medicare, and Federal Employees Program) goals and initiatives in those counties. You will operate as the main point of contact for different community leaders throughout their designated counties and oversee the design, implementation, and delivery of processes, programs, and policies.

The ideal candidate for this role will have a proven track record of engagement and program management within their local community. Approximately 80% of the time in this role will be spent in the community, and the role will require travel throughout the assigned cohort of counties: Mecklenburg, Rowan, Cabarrus, Stanly, Union, Anson, Lincoln, Gaston, and Cleveland. The candidate must live in one of the listed counties.

What You’ll Do

• Develop and execute strategic, community-focused initiatives that advance Blue Cross NC’s brand and business objectives, member outreach, retention activities, etc. Strategies will include, but are not limited to, maximizing accessibility and quality health care for community members.

• Collaborate with principal program managers for public health and faith-based initiatives to implement strategies at the local level.

• Collaborate with other business-facing divisions to achieve business objectives and curate accurate health plans.

• Train and lead entry-level County Engagement teammates as needed to help guide them and create a team of highly skilled professionals.

• Build and implement programs to create better ways for Blue Cross NC to benefit and enhance relations with the local community. Work to understand emerging issues regarding health care.

• Communicate about work happening at the county level regularly using thorough reporting and internal communication vehicles.

• Approximately 80% of the time in this role will be spent traveling to communities and the role will require travel throughout the following assigned cohort of counties: Mecklenburg, Rowan, Cabarrus, Stanly, Union, Anson, Lincoln, Gaston, and Cleveland. The candidate must currently live in one of the listed counties.

You Must Have

• Bachelor's degree or advanced degree (where required)

• 5+ years of experience in related field

• In lieu of degree, 7+ years of experience in related field

What We Like

• Exceptional written and verbal communication skills to collaborate effectively with diverse groups.

• Ability to identify, analyze, and understand target audiences and their specific program needs.

• Demonstrated knowledge of policies and procedures to enhance program efficiency and effectiveness.

• Utilize reports and activity records to ensure progress toward specified program objectives, modifying methodologies as needed to achieve goals.

• Ability to make decisive decisions to resolve issues, problems, and changes within the program, ensuring alignment with agreed-upon milestones and major deliverables.

• Intermediate Microsoft Office 365 experience (Excel and Outlook)

• Current connections within the community strongly preferred.

MUST CURRENTLY LIVE IN ONE OF THE LISTED COUNTIES TO BE CONSIDERED FOR THIS ROLE:

• Mecklenburg, Rowan, Cabarrus, Stanly, Union, Anson, Lincoln, Gaston, and Cleveland.

Salary Range

At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs.

*Based on annual corporate goal achievement and individual performance.

$69,000.00 - $124,200.00

Skills

Analytical Thinking, Communication, Community Based Services, Indigenous Culture, Native American History, Outreach Programs, Program Coordination, Program Management