• Job Description

  Req#: R-2023-38469

  Department:

  Southwest Business

  Our Company Promise

  
  We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

  Job Description:

  Southwest Airlines promises to provide Employees with equal opportunity for learning and personal growth. The S enior Sales Analytics Consultant assists businesses in analyzing their travel and engagement data to determine areas of opportunity and ways to provide desired travel experiences. This role collaborates with Account Managers and Leaders to identify and implement self-serve tools and recommends strategies to effectively increase sales and revenue. The Senior Sales Analytics Consultant is a strong communicator with a continuous improvement mindset who is ready to be part of m eaningful and impactful initiatives and drive the future of Southwest.

  Additional Details:

  • The culture of Southwest Airlines means we embrace a flexible workplace and value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. This role is a hybrid position based out of our Corporate Campus in Dallas, TX, which requires Employees to work onsite on our Corporate Campus at least three days a week. The Department designates the specific three days of the week Employees must work on-site.

  • U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

  Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

  Responsibilities

  • Deliver Customer insights and opportunities through internal and Customer data and Account Manager insights leveraged throughout the sales cycle to achieve revenue targets.

  • Work seamlessly with Account Managers and the Customer Success Team to deliver and identify revenue opportunities through internal transactional data, third party data, account manager or Customer Success Team insights, cross-functional partners, or a variety of other sources in order to drive account strategies, tactics, contract proposals, and effective presentations

  • Transform raw data into easily understandable, presentable and actionable findings to identify opportunities and ensure performance, sharing them with sales team partners, Customers, and all levels of management

  • Use technical skills (SQL, Alteryx, Python, R, Tableau, Big Data Concepts) and business knowledge to provide answers to business requests and proactively identify new opportunities

  • Provide the research and analysis of trends, and the development of new processes, tools, reports, and dashboards to support increased revenue from corporate accounts and greater efficiency within the sales cycle

  • Investigate key business problems through quantitative analyses of data to discover patterns, identify trends, and uncover new predictive indicators

  • Support strategic decision-making through data analysis and present to senior level management as well as the entire sales department

  • Develop tailored reports in order to meet business requirements and provide financial analysis to support corporate sales operational and Customer activities

  • Create and manage work plans to translate business data/reporting needs from concept to delivery

  • Serve in the role of a mentor to develop analytical and consultative skills within and outside the team

  • Engage in the development, improvement, and quality control of data sets through conversations with internal and external partners

  • Partner cross-functionally with technology counterparts to understand Southwest business data structure and flow of data from DB into business/visualization tools then provide guidance and recommendations on best practices

  • Utilize appropriate data management procedures including privacy standards

  • May perform other job duties as directed by Employee’s Leaders

  Knowledge, Skills and Abilities

  • Knowledge of arithmetic, algebra, geometry, calculus, statistics, economics, and their applications

  • Knowledge of the principles and methods for moving People or goods by air, rail, sea, or road, including the relative costs and benefits

  • Knowledge of the principles and methods for showing, promoting, and selling products or services throughout the sales process. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems

  • Skilled in identifying, collecting, organizing, visualizing, and assimilating data which may also include turning raw data into meaningful information using data-oriented programming languages and visualization software. To include:

    • Advanced use of data prep tools (such as Alteryx or similar products)

    • Advanced use of data visualization software (such as Tableau, Power BI, etc.)

    • Expert use of SQL to manipulate data and draw insights from large datasets with experience using statistical computer languages (Python, R, etc.)

    • Expert use of Microsoft Excel

  • Skilled in understanding the implications of new information for both current and future problem-solving and decision-making

  • Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems

  • Ability to clearly articulate complex topics and distilled insights to a variety of audiences, bridging the gap between data and stakeholders

  • Ability to listen, understand, and communicate ideas via writing, speaking with others, or presenting to a group

  • Ability to think independently, work autonomously, handle ambiguity, and pivot quickly to solve complex problems and implement solutions

  • Ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events)

  • Ability to independently transform raw data into clear and actionable insights, clearly communicate and influence others, execute strategies, and adapt for performance across a variety of entities (companies, customers, industries, etc.)

  Education

  • Required: High School Diploma or GED

  Experience

  • Preferred: Experience in Alteryx, Sagemaker , Python, Machine Learning, and DevOps

  • Expert-level experience, expansive and far-reaching knowledge in

    • Sales analysis and the transportation industry

    • Solving ambiguous problems and developing a clear action plan

    • Working with and developing tools to efficiently utilize large datasets

    • Independently translating raw data into actionable insights

    • Influencing stakeholders and leaders to drive change

  Licensing/Certification

  • Certified Analytics Professional (CAP) certification or equivalent

  Physical Abilities

  • Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time

  • Ability to communicate and interact with others in the English language to meet the demands of the job

  • Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

  Other Qualifications

  • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines

  • Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986

  • Must be at least 18 years of age

  • Must be able to comply with Company attendance standards as described in established guidelines

  • Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information

  • Ability to travel (up to 50%) including overnight stays

  Pay & Benefits:

  Competitive market salary from $118,600.00 per year to $131,800.00 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.

  Benefits you’ll love:

  • Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)

  • Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck**

  • Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit***

  • Explore more Benefits you’ll love: https://careers.southwestair.com/benefits

  *Pay amount does not guarantee employment for any particular period of time.

  **401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits.

  *** ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company.

  Southwest Airlines is an Equal Opportunity Employer.
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• About the company

  Southwest Airlines Co., typically referred to as Southwest, is one of the major airlines of the United States and the world's largest low-cost carrier.

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