How you'll help us Keep Climbing (overview & key responsibilities)

• Pilot trip coverage on all Delta flights while communicating professionally with Chief Pilot Offices (CPOs), Pilots, and administrative personnel
• Manage all special processes as assigned daily to utilize Pilot resources using cost effective strategies and adherence to all Pilot Work Agreement (PWA) and Federal Aviation Regulations (FAR)
• Administer pilot work rules as they relate to crew member’s schedules
• Monitor, research, and resolve computer driven alerts to ensure pilots are qualified to work
• Maintain a working knowledge of applicable FAR and PWA work rules
• Handle complex problems and issues requiring judgment and interpretation
• Serve as a resource for crew members and CPOs on scheduling issues
• Provide a high level of customer service to the internal customer, the pilots, in a fast-paced environment
• Practice safety-conscious behaviors in all operational processes and procedures
• Embrace diverse people, thinking and style

What you need to succeed (minimum qualifications)

• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.
• Two to three years of related work experience
• Must be able to perform with a high level of accuracy
• Must possess strong analytical, organizational and decision-making skills and be able to handle multiple tasks simultaneously in a fast-paced environment, while adhering to all PWA and FAR scheduling work rules
• Must be able to work with minimal supervision
• Should possess excellent written and verbal communication skills
• Must be customer service oriented and have strong interpersonal skills
• (If transferring internally) Must be performing satisfactorily in present position
• Demonstrates that privacy is a priority when handling personal data.

What will give you a competitive edge (preferred qualifications)

• Bachelor’s degree preferred
• Experience in crew scheduling operations strongly preferred