• Job Description

  Req#: R-2023-34553

  Department:

  Technology

  Our Company Promise

  
  We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

  Job Description:

  The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Senior Scrum Master invests in the future of Southwest’s People by supporting Supply Chain Integration Services and Compliance Integration Services Teams. This role contributes to impactful initiatives , including AWS C l oud migration and data reporting from Maintenix. This Senior Scrum Master has strong interpersonal skills and enjoys using their data-driven mindset to deliver high quality solutions in a dynamic environment .

  Additional details:

  • This role is offered as a remote workplace position, which may require travel for training, meetings, conferences, etc. Outside of those required visits, the majority of your working time may be spent in a remote location, away from our Corporate Campus. Please note, while this is a remote position, there is a limited group of states or localities ineligible for Employees to regularly perform their work. Those ineligible locations are: Alaska, Delaware, New Jersey, North Dakota, South Dakota, Vermont, West Virginia, and Wyoming

  • U.S. citizenship or current authorization to work in the U.S. is required , and no current or future work authorization sponsorship available.

  Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

  • Job Summary

    • Serve as the liaison between the business (represented by the Product Owner) and Agile software development teams. Lead two or more Agile teams to reach peak productivity through coaching and mentoring, resolving impediments blocking a Team, and helping to track Team progress while solutioning for problems that may arise in the future. Play a critical role in the adoption of Scrum and other Agile development practices by the organization.

  • Responsibilities

    • Assess the Scrum maturity of multiple Agile Teams and provide coaching and mentoring when necessary

    • Educate and support peers in standardizing estimation across the Portfolio Team; ensure continuous refinement of estimation based on Team retrospectives

    • Identify impediments and potential solutions; challenge the status quo to improve quality, predictability, flow, and velocity

    • Partner with Product Owners to ensure prioritization, goals, scope, and product domain are fully understood by the Team

    • Lead effective grooming sessions through a comprehensive understanding of the Business domain and lead Teams in making appropriate commitments through story selection, task definition

    • Use data-driven analysis to coach Teams to continuously improve their productivity

    • Focus on ever-improving Team dynamics and performance; manage interpersonal conflicts, challenges, and opportunities for growth among the Team

    • Communicate effectively within the Team, with peers, Leaders, and Business partners; promote an environment of transparency

    • Drive improvements in the development lifecycle by promoting the use of automated builds, simple designs, multi-level testing, and pair programming

    • May perform other job duties as directed by Employee's Leaders

  • Knowledge, Skills and Abilities

    • Ability to demonstrate capacity in airport/airline operations, airport finances, contracts, and high regard for interpersonal relationships

    • Ability to develop strategies to analyze and negotiate a variety of documents and contracts

    • Skilled in strong organization and communication and be comfortable presenting to a variety of stakeholders both internal and external

    • Ability to utilize strong problem-solving in an unstructured environment as a self-starter and to create unique solutions to avoid recurring issues

    • Ability to effectively manage multiple priorities and deliver high quality solutions on time

    • Ability to effectively identify impediments to Team success and recommend solutions

    • Knowledge of multiple Agile frameworks (Scrum, Kanban, SAFe) and the ability to appropriately apply to different solutions to complex situations

    • Skilled in planning, preparing for, and leading meetings at an advanced proficiency

    • Skilled in building and maintaining critical relationships at multiple levels of organizations including the highest levels (for both Internal and External customers)

    • Ability to resolve most conflicts without escalation

  • Education

    • Required: High School Diploma or GED

    • Required: Bachelor's Degree in Business, Computer Science, Information Systems, or related field; or equivalent formal training

  • Experience

    • Required: Advanced-level experience, seasoned and specialized knowledge in:

      • Scrum framework, Kanban methods, and SAFe ScrumXP

      • Velocity, flow, and team-level SAFe metrics

      • Techniques for increasing team effectiveness

    • Preferred: SAFe certified Scrum Master

    • Preferred: Technical Development Knowledge

  • Licensing/Certification

    • N/A

  • Physical Abilities

    • Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time

    • Ability to communicate and interact with others in the English language to meet the demands of the job

    • Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

  • Other Qualifications

    • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines

    • Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986

    • Must be at least 18 years of age

    • Must be able to comply with Company attendance standards as described in established guidelines

  • Pay & Benefits

    • Competitive market salary from $118,600 per year to $131,800 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

    • Benefits you’ll love:

    • Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)

    • Up to a 9.3% 401(k) Company match, dollar for dollar, per paycheck *

    • Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit**

    • Explore more Benefits you’ll love: https://careers.southwestair.com/benefits

    * Pay amount does not guarantee employment for any particular period of time .

    **401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits

    *** ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company.

  Southwest Airlines is an Equal Opportunity Employer.
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• About the company

  Southwest Airlines Co., typically referred to as Southwest, is one of the major airlines of the United States and the world's largest low-cost carrier.

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