eXcell
SR Service Desk Support Technician
This job is now closed
Job Description
- Req#: 24-01023
Employer Industry: IT Staffing Solutions
Why consider this job opportunity:
- Comprehensive benefits package including Health Insurance (Medical, Vision, Dental) and 401k
- Paid Time Off, Paid Holidays, and Paid Sick Leave
- Opportunity for overtime as requested
- Flexible work hours, with the potential for remote work
- Supportive and collaborative team environment
- Chance to work on projects involving the latest technology, including Windows 11
What to Expect (Job Responsibilities):
- Provide Service Desk support for hardware and software issues, primarily for Dell and Lenovo products
- Troubleshoot and resolve system issues, including problems related to Windows 11 migration
- Assist in the development and maintenance of knowledge management articles for team use
- Maintain effective communication with team members and clients to ensure high customer satisfaction
- Manage time effectively to meet customer requirements and deadlines
What is Required (Qualifications):
- Minimum of 3+ years of experience in Service Desk support
- Proven experience supporting hardware and software issues for Dell and/or Lenovo
- Strong understanding of Windows 11 and prior operating systems
- Excellent verbal and written communication skills
- Ability to work remotely and manage personal internet connectivity
How to Stand Out (Preferred Qualifications):
- Experience with knowledge management lifecycle and article creation
- Strong interpersonal skills and attention to detail
- Ability to work collaboratively in a team environment
- Willingness to work flexible hours/shifts as required
#ITSupport #RemoteWork #ServiceDesk #CareerOpportunity #BenefitsPackage
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
eXcell is an IT staffing company based in the Seattle, Wa area. We service clients and candidates across North America. We staff permanent, temporary, contract and special project openings across all IT needs.
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