• Job Description

  Req#: 262451

  Description

  ADP is hiring a Sr. Software Engineer for Production Support.

  • Have you come up through the ranks as a full-stack engineer who is passionate about automation?
  • Are you looking to join a dynamic, inclusive team environment with a culture of collaboration and belonging?

  Well, this may be the role for you. Ready to design what's next?

  In this role, you'll work within an agile team using Java, Spring Boot, JavaScript, NodeJS, Reacts and/or Angular to troubleshoot, support, and maintain different software applications. Your role requires you to advocate for necessary changes to improve the end-user experience of our payroll products. You'll need to be familiar with other HCM or payroll products. If you are looking for a role that is strictly 9-5, this may not be the job for you. Pace should not scare, and flexibility is necessary since support doesn't always occur during regular business hours. But as part of our team, you'll find exciting challenges, get opportunities to grow your career, and develop solid friendships as we design what's next for ADP and the industry.

  To thrive in this role, you'll have previous Microservices, Automation, and Continuous Integration Continuous Delivery (CI/CD) experience. You have come up through the ranks as a full-stack engineer and are passionate about automation. You should also possess experience with Cloud (AWS, EKS RDS), Containerization (K8S), CICD tools (Jenkins), etc. Our best engineers stay current on industry best practices and maintain a good understanding of more than just the basic security terms and practices. You'll be accountable for something significant: the uncompromising quality of products that impact people's lives.

  Like what you see? Apply now!

  Learn more about ADP at jobs.adp.com.

  WHAT YOU'LL DO:

  Here's what you can expect on a typical day:

  • You’ll work as a member of the Production Support Team. You understand that an agile SUPPORT environment requires flexibility. Sometimes support is needed outside normal 9 – 5 working hours. Time constraints and fluidity of work often mean taking a creative approach to our support strategy. Your first thought? Bring it on!
  • You'll support, troubleshoot, and maintain large-scale, complex application systems. You will focus on the verification and validation of applications from an end-user perspective. In addition, you will research, diagnose, and troubleshoot to identify potential solutions for how to resolve an issue or provide a workaround.
  • We work collaboratively, so you will communicate and collaborate with technical developers and other colleagues for your products. You'll articulate clear and compelling reasons to persuade developers to make product changes for the end user's benefit.
  • You're always learning new codes and eager to figure things out as you learn.
  • Inevitable challenges will arise, and we'll rely on you to look for a solution.
  • You have 5+ years of experience in relevant skills gained and developed in the same or similar role.

  TO SUCCEED IN THIS ROLE:

  • You'll have a Bachelor's degree OR equivalent.
  • Should have at least 5 years of software engineering or application development experience.
  • Technical Stack: Java, Spring Boot, Hibernate, JavaScript, TypeScript, React, Angular,
  • Automation experience (Selenium, Cucumber, or others)
  • Database experience (Oracle, or others)
  • Provide end-users assistance while also identifying production issues for enterprise level application systems.
  • Assist development & support team during quality assurance cycle and fixing defects.
  • Work with product owners and other development team members to add/modify application features based on for a large/complex development project.
  • Strong analytical & critical thinking skills to identify potential solutions to resolve an issue or provide a workaround. Excellent interpersonal skills handling customers.
  • Respond to general questions and troubleshooting tickets in timely manner.
  • Hands on experience working in Agile methodology (Scrum/Kanban).
  • Superior time management and work organization
  • Strong oral and written communication skills
  • Work as a team in a fast-paced agile environment.

  YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

  • Have courageous team collaboration. Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another's ideas to net out the best solution.
  • Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity.
  • Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.
  • Act like an owner & doer. Mission-driven and committed to leading change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.
  • Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation.
  • Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.

  What are you waiting for? Apply today!

  Find out why people come to ADP and why they stay: https://youtu.be/ODb8lxBrxrY

  (ADA version: https://youtu.be/IQjUCA8SOoA )

  Qualifications

  #LI-RG2

• About the company

  ADP offers industry-leading online payroll and HR solutions, plus tax, compliance, benefit administration and more.

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