• Job Description

  Req#: RC661717
  Organizational Information FedEx Commercial Growth & Learning will expand, create, and measure educational offerings for the Commercial organization (Marketing, Customer Experience, Solutions, and Pricing). This new team will solve for professional and leadership learning needs, manage implementations, launch relevant content in a flexible and on-demand environment, and ensure impact across the Commercial organization to ensure talent development and growth at all levels. Description This position is ideal for a professional with formal Instructional Design education and/or ID work experience. The successful candidate will design and implement continuous learning for non-selling Commercial organizations. The Sr. Solutions Specialist will be responsible for project management, working with stakeholders, designing, delivering, and maintaining Commercial education programs via eLearning platforms as well as leading virtual and in-person learning experiences. Additionally, this position will assess organizational training needs, the success of education programs, and continually enhance content to ensure programs remain relevant and effective. Under general supervision, this person will: Develop and implement strategies in support of the non-selling roles and corporate initiatives appropriate to the Commercial teams, create digital content, and understand professional development needs Empower professionals to execute by ensuring internal organizational buy-in, leverage innovative corporate education practices, and translate business strategy to actionable plans and learning experiences Help drive complex business solutions by coordinating expertise, defining scope, delivery and deployment timelines for education solutions Define actionable plans for change programs Create communications for program readiness and rollout Assess the effectiveness and impact of education solutions and communicate the results to stakeholders and leadership. The ideal candidate will have excellent project management, writing, instructional design, presentation, and communication skills. The successful candidate will also excel in problem solving, building relationships, and presenting content to stakeholders of all levels. Knowledge, Skills Considered a Plus Create and facilitate learning experiences: Create, manage, and deliver engaging online courses, virtual and in-person workshops from concept through development, quality control, and implementation Commercial learning/development, competencies, and coaching: build trust with learners in a hybrid environment, connect performance expectations to strategic outcomes and design relevant education focused on behaviors and results Project management: Organize and coordinate professional education programs from concept to implementation, develop and control deadlines and activities, assess programs and engage in continuous improvement Change management: Apply structured approaches to shift individuals, teams, and organizations from a current state to a desired state Adapt to change and shift gears comfortably, open to new ideas and new responsibilities, will take the initiative to resolve issues and problems when they arise Work in a fast-paced, constantly changing environment and respond quickly to market changes and the Commercial organization development needs Use technical design, development, and creative skills to create engaging online content and engage course participants. Use a variety of applications to build eLearning courses and instructor led resources. Lead the create engaging and interactive learning experiences including scenarios, simulations, and games Instructional design education/experience Corporate education and development: experience delivering training / education, virtual and in-person instruction and facilitation Executive presence Expertise in adult learning principles, learning theory, learning styles and group processes Innovative strategies to course design and learning experiences Experience in eLearning design and development Story telling/presenting with visual content Identify emergent trends and opportunities for corporate education Microsoft Office suite eLearning design, development, and LMS experience Virtual and in-person instruction and facilitation Occasional travel may be required. Domicile: This position is currently located in Memphis, TN Relocation: Relocation assistance may be available based on business need. Minimum Qualifications: Bachelor's Degree/equivalent in business or a related field. Minimum of four (4) years experience in designing, maintaining, and/or implementation of solutions to complex business situations. Experience is specifically related to the department's specialty. a related advanced degree may offset the related experience requirements. Advanced skills with business software, spreadsheet applications and/or graphics or web development. Ability to plan and work on multiple assignments concurrently. Ability to present solutions to leadership. Strong interpersonal skills. excellent written, oral and presentation skills. Additional Information Upload current copy of Resume (Microsoft Word or PDF format only) and answer job screening questionnaire by close of business (5:00pm CST) on the date below. If the date below is blank, there is no specified closing date for this requisition. Job Posting End Date: 09-28-2023 FedEx. Where now meets next. Our vision is to be the earth's most engaged advocates of connected commerce where open borders, new markets and fair, sustainable practices are the norm for the billions of personal supply chains being managed every day in our always on, mobile-first world. We stand for ease, access and opportunity. We lead purposeful innovation, champion entrepreneurs, advocate free trade and empower humans and their place in the era of autonomy and AI. We fight for our customers, a more sustainable planet and an ethical playing field. FedEx inspires its more than 530,000 employees to remain focused on safety, the highest ethical and professional standards and the needs of their customers and communities. FedEx is committed to connecting people and possibilities around the world responsibly and resourcefully, with a goal to achieve carbon-neutral operations by 2040. FedEx has been recognized on many different lists both for business success and for being a great employer: FORTUNE Magazine: No. 18 among “World’s Most Admired Companies” (2023) Newsweek Magazine: One of “America’s Most Responsible Companies” (2023) Forbes Magazine: One of “Americas Best Large Employers” (2023) Newsweek Magazine: One of "America’s Greatest Work Places for Diversity" (2023) FORTUNE Magazine: One ofthe “Blue Ribbon Companies” that appears on 4+ Fortune Annual Award Rankings (2023) FreightWaves: #1 Among the “Top 500 For-Hire Carriers” (2023) FreightWaves:Freight-Tech 25 Award, honoring innovation and disruption within the freight industry (2023) FedEx Services is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, genetics disability, or protected Veteran status. FedEx Services does not discriminate against qualified individuals with disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. Further, FedEx Services is prepared to make reasonable accommodations for the known physical or mental limitations of an otherwise qualified applicant or employee to enable the applicant or employee to be considered for the desired position, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If a reasonable accommodation is needed, please contact recruitmentsupport@fedex.com.

• About the company

  Motivated by goodwill and a hard work ethic, our team members deliver on the FedEx Purple Promise to make every FedEx experience outstanding. For these reasons, our company has continued to excel in the ranks of the most admired and reputable companies in the world.

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