• Job Description

  Req#: R-20231379

  At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.

  Our Modern, Flexible Workplace:

  We believe in a Modern, Flexible Workplace, and we are continuously exploring advancements in technology and office environments to make it easier to work from anywhere at any time, allowing for more flexibility in where and how you work. We know that choice and flexibility are important to you. We also recognize that flexible and remote positions can become opportunities for military partners, caregivers, and individuals with disabilities to thrive at our company. We invite you to consider what a Modern, Flexible Workplace can mean for you!

  It is anticipated that an incumbent in this role will work remotely 100% of the time and will share a hoteling workspace if/when working onsite, as determined by business needs. It is required that during the initial training period, the incumbent will work onsite 100% of the time. Work location and on-site duration requirement is subject to change based on business needs.

  Summary of the Job:

  Our next class is scheduled to start on Monday, November 6, 2023.
  
  Paid, on-site training for this class will be from 9:00am to 6:00pm CST for the first (7) weeks of your employment with 100% required attendance.
  
  Starting Tuesday, December 26, 2023, you will then transition into the Flex Schedule:
  
  We have Full-Time schedules available:
  After 7 weeks of PAID on-site training, you will have the flexibility to select AVAILABLE hours to work (anywhere between 5:00 AM CST and 11:00pm CST Monday – Sunday)
  Additional hours may be available to be picked up on an as needed basis.
  You will be required to sign up for a minimum of 40 hours (FT) a week
  Bid weekly to build your schedule three weeks in advance.
  
  
  Incumbents in this role must reside within a 60-mile radius of one of our four FNBO Contact Centers:
  - 1601 Dodge Street Omaha, NE 68102
  - 1701 23rd Ave Cottonwood, CO 80634
  - 2223 2nd Ave Kearney, NE 68847
  - 332 Broadway Ave Yankton, SD 57078
  
  
  Benefits eligibility for all employees begins the 1st of the month following your start date!
  
  Compensation:
  $18.00 Per Hour
  
  Non-Exempt/Hourly

  About This Role:

  Role Summary:

  Want to be the voice of FNBO? A position on our Customer Care team gives you the opportunity to be the first point-of-contact with our valued customers!

  At FNBO, our customers deserve a superior customer experience and our Customer Care Senior Specialists are vital in making that possible! This role is for you if you’re great at talking with people, know how to identify and define customers’ needs, and enjoy working independently.

  Watch this video to preview the job and to see how YOU can make an impact:

  • https://vimeo.com/866957886/f3b2375e1f?share=copy

  Key Accountabilities - What You Will Do:

  • Work independently with customers over the phone to answer questions regarding their financial accounts. Questions might include billing, payments, account maintenance, online banking assistance, and listening to customers’ concerns.
  • Identify customer’s need and move them towards the appropriate action using your knowledge and experience.
  • Monitor reactions and check for understanding when working with customers and co-workers.
  • Make decisions quickly by using all available resources, seeking input, and considering short and long term implications.

  The Ideal Candidate for This Role:

  Qualifications - Who You Are:

  • You continue to work effectively, maintaining focus and may be even more productive in stressful or unexpected situations.
  • You are not afraid to make decisions and willingly provide input.
  • You have the ability to recognize different people’s styles and adjust your communication accordingly.
  • You can make decisions quickly by using available resources, seeking input, and considering short and long term implications.
  • Have obtained a high school diploma or GED as required.
  • Have a minimum of twelve (12) months of direct customer service experience or sales experience as required.
  • Have a positive attitude and professional demeanor.
  • Strong computer skills including the ability to navigate the internet and utilize multiple computer systems.
  • Have a quiet workspace with minimal distractions if working remotely from home.
  • Maintain a fast and reliable internet connection if working remotely from home.
  • Demonstrated dependability/reliability.

  Compensation and Benefits Overview:

  We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:

  • Medical, Dental, Vision Insurance

  • 401k, With Matching Contributions

  • Time Off Programs

  • Health Savings Account (HSA)/Dependent Care

  • Employee Banking

  • Growth Opportunities

  • Tuition Assistance

  • Short-Term/Long-Term Disability Insurance

  Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/.

  To obtain compensation and benefit information related to this specific role, e-mail FNBO at TAGAdmin@fnni.com. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.

  Job number: R-20231379

  Equity, Diversity, & Inclusion:

  FNBO is committed to belonging, inclusion, diversity and equity. We are committed to intentionally and proactively creating pathways to success for historically underrepresented populations. To accomplish this, we foster a culture of belonging and inclusion so that every employee is valued, and has opportunity and the ability to make an impact. FNBO strives to reflect the diversity of the communities we serve in the makeup of our workforce.

  See the full FNBO Equity, Diversity, & Inclusion Statement here

  All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

  Click here to download 'EEO is The Law' Self-Print Poster

  Click here to download 'EEO is The Law' Supplement for Federal Contractors

  Click here to download 'EEO is The Law' GINA Supplement

• About the company

  First National of Nebraska is a multi-state holding company headquartered in the heart of downtown Omaha, with a strong heritage of banking excellence that dates back more than 160 years. For more than a century and a half, First National Bank of Omaha, a subsidiary of First National of Nebraska, has set the standard for outstanding customer service coupled with some of the most innovative financial products in the industry. We're excited about what the future holds for our customers and our organization.

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