• Job Description

  Req#: DPDHGLOBALAV271174ENGLOBALEXTERNAL
  
  

  (Sr.) Specialist Innovation Engagement (m/f/d) weekly working time of 40 hours. Mondays to Fridays.

  TODAY, YOU’RE STIMULATING THE WAY A CUSTOMER SUCCEEDS.

  TOMORROW, YOU’RE SHAPING THE WAY THE WORLD WORKS.

  At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

  DHL’s Customer Solutions & Innovations (CSI), one of the business units of DHL, is a globally dedicated organization which simplifies the DHL customer experience by providing a single customer interface and developing innovative industry-tailored solutions for DHL’s largest global customers. Come discover the unique, international spirit of DHL where your commitment is recognized and rewarded.

  Tasks:

  DISCOVER – INSPIRE – CONNECT – CREATE

  Are you a dynamic blend of creativity and tech-savviness, driven by a passion for people and innovation? Join us in a pivotal role where you'll collaborate with global sales teams to understand customer needs and align key stakeholders. You'll lead and orchestrate engaging customer interactions, including innovation workshops, guided tours, deep dives, and other exciting events, all at our state-of-the-art Innovation Center in Troisdorf, Germany (conveniently located between Cologne and Bonn). Become a part of our mission to inspire and innovate with DHL's top 100 global customers!

  Principal Accountabilities:

  • Workshop Facilitation: Utilize your expertise in moderating and facilitating dynamic sessions with customers, partners, and DHL experts, driving collaborative and innovative outcomes.
  • Customer Engagement: Deliver personalized guided tours and in-depth explorations of our cutting-edge innovations, showcasing trends, projects, and exhibits to a diverse audience in our showroom.
  • Customer Experience: Contribute to the development of immersive and state-of-the-art showroom experiences, shaping the future of our global innovation centers.
  • Sustainability & Innovation Mindset: Bring your passion for driving the future of logistics, focusing on groundbreaking topics like sustainability, AI, robotics, and more.
  • Event Planning: Demonstrate your detail-oriented approach and multitasking skills by coordinating and planning multiple engaging events simultaneously.
  • Project Management: Ensure seamless alignment and execution of customer engagements by coordinating efforts across various business units and stakeholders
  • Move with us: Join the action as we transition to our brand-new DHL Innovation Center in Troisdorf. Help us test and refine formats and processes to ensure a seamless move.

  Knowledge, Skills and Experience:

  • Ideally 2 years of professional experience in a customer-facing or a marketing/sales role
  • Ideally you bring previous experience in the logistics sector and/or knowledge about supply chains
  • Experience in workshop facilitation: knowledge of various creative workshop methodologies (or a willingness to learn them) and excellent presentation skills – confidence and the ability to lead a group
  • Project management and event management experience/skills are a plus!
  • Fluency in business-level English; German is a plus but not required
  • A fast learner – someone who can dive into topics, learn them quickly, and present on them to others
  • Proactive – someone who will take initiative when they see something needs improvement and comes to the table with ideas
  • Someone who has a blend of creative and analytical skills
  • A team player who works well with various stakeholders in a fast-paced, global sales environment
  • Curiosity for new technologies and figuring out how to incorporate them into our work

  Your benefits:

  We offer excellent employee benefits, a competitive salary package and great development opportunities.

  Your contact:

  If you have any questions regarding the job, please feel free to reach out to Benjamin Schwalm. Interested in this responsible position with its varied tasks? Please click on “Apply Here” and send us your complete application, including a cover letter, CV, references, your desired salary and your earliest possible starting date. You can find further information at dpdhl.jobs.

  We are looking forward to your application.

  CONNECTING PEOPLE. IMPROVING LIVES.

• About the company

  We are an international team of over 400,000 shipping professionals, united by a passion for logistics. And we work in a unique environment. DHL is as innovative as a start-up, with the power of an international organization.

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