Employer Industry: HVAC Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on team productivity and performance
- Involvement in developing and implementing departmental policies and procedures
- Competitive salary commensurate with experience

What to Expect (Job Responsibilities):
- Supervise daily operations of a Parts Sourcing team, ensuring productivity and service levels are met
- Set clear performance targets using data and analytics, focusing on coaching and training associates
- Monitor team activities to ensure quality and departmental objectives are achieved
- Provide training and guidance regarding contract information and policy/procedure interpretation
- Assist department head with escalations, claims, disputes, and customer resolution issues

What is Required (Qualifications):
- Bachelor's degree or equivalent combination of education and practical experience
- Minimum of 4 years in a supervisory role, preferably in a contact center environment
- Excellent leadership, motivational, interpersonal, and customer service skills
- Advanced PC skills and working knowledge of Microsoft Office
- Proven ability to train and develop supervisors and associates

How to Stand Out (Preferred Qualifications):
- Experience within the HVAC trade
- Previous experience in a contact center environment

#HVACServices #Leadership #CareerGrowth #TeamManagement #CustomerService

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.