• Job Description

  Req#: SRSYS001775

  The Senior System Engineer will be a member of our cloud services team at DMSi. This individual will be responsible for design, implementation and management of the infrastructure supporting our traditional hosted ERP environment as well as drive our evolving Progress Database and Application Server infrastructure.
  
  

  RESPONSIBILITIES AND DUTIES:

  1. Design, implement, troubleshoot, analyze and maintain the Progress OpenEdge Database and App Server infrastructure of DMSi’s hosted SaaS environment.
  2. Serve as an engineering escalation for customers regarding database and application server performance, capacity, connectivity and configuration issues.
  3. Develop and implement disaster recovery plans for the hosted customer Agility databases, applications, and unstructured data for the SaaS environment.
  4. Develop and maintain processes for onboarding new customers, and migrating customers from on-premise deployments to our SaaS cloud Agility offering, to include leveraging automation to streamline those processes.
  5. Identify, research, and resolve technical problems Level 3 support for problems identified in the hosted SaaS environment.
  6. Participate in after-hours upgrades, troubleshooting and/or on-call availability as needed.
  7. Configure, test and maintain data center systems including Windows, Linux, Progress Rollbase and other satellite applications.
  8. Proactively monitor database and app server system performance and capacity, and develop the plans necessary to address our continuous growth.
  9. Ensure supported systems are highly reliable, secure, and performing at acceptable levels.
  10. Provide oversight of server resources, application logs, scheduled tasks, and backups/restores .
  11. Create and Maintain comprehensive documentation as it relates to the logical Progress and Agility application infrastructure.
  12. Interface with third party vendors.

  KNOWLEDGE, SKILLS, AND ABILITIES:
  Cloud/SaaS - Overall design and administration
  Progress OpenEdge database and application server administration
  Relational Database administration/experience with MS-SQL, Oracle, Informix, or DB2
  Database replication experience, Progress OE Database preferred
  Operating Systems – Linux/UNIX Administration, Microsoft Windows, IBM AIX
  Web Services - IIS & Apache Tomcat
  Linux/Unix scripting – Unix shell scripting and Python or Microsoft PowerShell
  ITIL Best Practices – Service Delivery and Service Support processes
  Virtualization - VMware vSphere/ESX Engineering and Administration
  Amazon Web Services AWS - Administration
  Firewalls and Load Balancer expertise|
  Progress Rollbase Administration is a plus

  EDUCATION AND EXPERIENCE:
  Bachelor’s Degree or equivalent work experience
  5-7 years of virtualization and/or microservices management, system administration, network design, database and VMware experience
  Work effectively as an individual or a team member
  Ability to prioritize existing projects while working to provide Level 3 support
  Effectively utilize tools to resolve issues and escalate appropriately
  Excellent time management, organization and documentation skills
  Experience with Database Administration – monitoring, maintenance, replication
  Proven background or providing excellent customer service
  Able to provide on-call system support, including nights and weekends

  WORK ENVIRONMENT & PHYSICAL DEMANDS:
  Normal office environment with use of computers and telephone systems; no unusual physical demands.
  Ability to travel as needed, including rental car and air flight.

  Equal Opportunity Employer
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• About the company

  DMSi Software provides integrated business management software including ERP, CRM, and visual tally tools, designed for the lumber and building materials industry.

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