• Job Description

  Req#: R-2023-37265

  Department:

  Technical Operations

  Our Company Promise

  
  We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

  Job Description:

  The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. The S enio r T ech nical Operations (Tech Ops) Timekeeping Associate supports the Tec h Ops Team by performing administrative duties relating to the process ing of timekeeping , overtime, and attendance of contract Employees. This role also serves as a resource to other Timekeeping Associates and will partner with the Overtime Callout Team (OTC) and Field Leaders to troubleshoot any questions on pay-related issues . The S enior T ech O ps Timekeeping Associate is a strategic thinke r who is detail-oriented and enjoys working in a dynamic environment .

  Additional details:

  • This role is offered as a remote workplace position, which may require travel for training, meetings, conferences, etc. Outside of those required visits, the majority of your working time may be spent in a remote location, away from our Corporate Campus. Please note, while this is a remote position, there is a limited group of states or localities ineligible for Employees to regularly perform their work. Those ineligible locations are: Alaska, California, Colorado, Delaware, Illinois, Iowa, Maryland, Massachusetts, Montana, New Hampshire, New Jersey, New York, North Dakota, Oregon, Pennsylvania, South Dakota, Vermont, West Virginia, Washington, and Wyoming.

  • U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

  Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

  • Responsibilities

    • Apply knowledge of Collective Bargaining Agreements (CBAs) and Employee guidelines, upon review of exceptions; ensuring accurate time and attendance rules are applied to each Employees timecard

    • Update affected systems accurately and timely, notify business partners, and collect/save appropriate supporting documentation for each exception or change

    • Research and corrects inaccurate or missing time off, punches/hours worked, while monitoring balances and researching discrepancies

    • Follow departmental processes and audit controls to ensure timekeeping is administered according to CBAs, state laws, leave of absence policies and Labor side agreements as well as any necessary changes/corrections

    • Meet productivity and accuracy standards to support Team goals and meet daily deadlines

    • May perform other job duties as directed by Employee's Leaders

  • Knowledge, Skills and Abilities

    • Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and ensuring proper documentation.

    • Skilled in managing one's own time

    • Skilled in using analytical skills to solve problems

    • Skilled in understanding the implications of new information for both current and future problem-solving and decision-making

    • Ability to learn and apply procedures and concepts to quickly and accurately administer pay and attendance rules according to CBAs.

    • Ability to concentrate on multiple tasks over a period without being distracted

  • Education

    • Required: High School Diploma or GED

  • Experience

    • Intermediate level experience, fully functioning broad knowledge in:

      • Customer Service or Relevant Analytical Business Support

    • Preferred: Experience with Kronos, Quickbase , MyOTCS (Overtime Callout Scheduling), and/or MS Office

  • Licensing/Certification

    • N/A

  • Physical Abilities

    • Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time

    • Ability to communicate and interact with others in the English language to meet the demands of the job

    • Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

  • Other Qualifications

    • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines

    • Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986

    • Must be at least 18 years of age

    • Must be able to comply with Company attendance standards as described in established guidelines

  Pay & Benefits:

  • Competitive market salary from $49,300 per year to $54,800 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

  Benefits you’ll love:

  • Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
  • Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck **
  • Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit***
  • Explore more Benefits you’ll love: https://careers.southwestair.com/benefits

  *Pay amount does not guarantee employment for any particular period of time. **401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits ***ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company

  Southwest Airlines is an Equal Opportunity Employer.

  Please print/save this job description because it won't be available after you apply.

  Southwest Airlines is an Equal Opportunity Employer.
  Please print/save this job description because it won't be available after you apply.

• About the company

  Southwest Airlines Co., typically referred to as Southwest, is one of the major airlines of the United States and the world's largest low-cost carrier.

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