Company

Cox Communications, Inc.

Information Technology

Sr Technical Analyst

Individual ContributorHybrid - Ability to work remotely part of the week

Yes, 15% of the time

Day

Compensation

Compensation includes a base salary of $85,500.00 - $128,300.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Technologies We Use:

Avaya Experience Portal, Avaya Orchestration Designer, Avaya Communication Manager, Swampfox ICX, Java, Oracle, web services, Microsoft Visio, audio editing software

Responsibilities and competencies:

• Performs technical analysis: Evaluates, documents, and translates business needs into technical specifications and deliverables. Possesses knowledge and ability to elicit, capture, and contextualize functional requirements to ensure the success of a system or software development project. Engages with customers, users, and other stakeholders to extract and gather requirements. Utilizes organizational methods, tools, and techniques for requirements analysis. Confirms deliverables, challenges, conflicts, and expectations associated with requirements analysis. Prepares delivery models and documentation.
• Evaluates system and technology integrations: Possesses knowledge of technology system features and capabilities to integrate among applications, databases and platforms. Explores technical, functional and performance considerations for successful system integration. Plays an active role in current and planned integration efforts. Works with applications, data and a variety of platforms to achieve optimal business results.
• Communicates with impact: Captures and holds the audience's attention. Uses authoritative and compelling language and tone to stimulate others' thinking and actions. It uses stories, analogies, and illustrations to create mental images. Utilizes communication styles, formats, and terminology appropriate to the topic and audience.
• Builds partnerships: Proactively builds, nurtures and maintains long-term working relationships with partners inside and outside of the organization. Demonstrates flexibility when forming and adjusting partnerships to achieve broader goals. Works across boundaries to achieve outcomes addressing technical, business and customer goals.
• Collaborates with intent: Provides leadership, volunteers assistance offers resources, and removes obstacles to help the team achieve goals. Leverages others’ skills and gains support by soliciting ideas, opinions, and participation. Shares relevant information and rationale with others, summarizing clearly to check collective understanding.
• Focuses on execution: Establishes challenging goals that are designed to deliver exceptional business results. Tracks and broadcasts progress and accomplishments. Works tenaciously to overcome obstacles and meet or exceed goals.
• Values accuracy and attention to detail: Understands the necessity and value of attention to detail. Demonstrates the ability to process complex information with high levels of accuracy. Utilizes intentional approaches and tools for checking and cross-checking own and others' outputs. Accurately gauge the impact and cost of errors, omissions, and oversights. Learns from mistakes and applies lessons learned.

QUALIFICATIONS

Minimum:

• Bachelor’s degree in a related discipline and four years experience in a related field (IT or Computer Science major, or equivalent). The right candidate could also have a different combination, such as a master’s degree and two years of experience, a Ph.D. and up to 1 year of experience, or eight years of experience in a related field. Bachelor’s degree, preferably IT or Computer Science major, or equivalent experience
• Requires strong knowledge in technical analysis and delivery of business functional requirements
• Minimum two years experience in telephony and voice applications
• Excellent organizational, written, and verbal communication skills to work effectively with teams throughout the organization
• Experience with Agile delivery processes and principles
• Aptitude to learn new technologies and explore new directions

Preferred:

• Application development and coding experience
• Business operations experience, especially in the contact center environment
• Project and/or people-lead experience
• Experience with cloud-based architectures and services
• Experience with AI/NLU capabilities and integration models
• Familiarity with deployment automation tools
• Familiarity with application monitoring tools

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.