• Job Description

  Req#: 2413471
  The ideal candidate will be experienced / background in a finance role with an understanding of finance operations and will have experience in relationship management. He/she will have problem solving skills with the focus on improving the processes and strengthening the relationships with the vendors. The candidate will have action-driven approach and will require to work proactively on issues on vendor’s account while identifying areas of improvement. European language speaker / Multilingual.
  
  Key job responsibilities
  • Working on complex vendor disputes and resolving the queries in a time bound manner
  • Meet or exceed applicable metrics of the process assigned.
  • Working on underlying issues and fixing the root cause/s
  • Manage vendor disputes via inbound email and outbound calls.
  • Maintain customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information.
  • Efficiently manage disputes and issues through pro-active coordination with vendor and internal teams.
  • Understand the pain points of vendor and solve our vendor disputes.
  • Providing prompt, efficient, detailed, customer-oriented service to vendors.
  • Escalating when appropriate to direct manager and/or senior leaders.
  • Perform other projects and duties as required.
  
  
  A day in the life
  • Normal Office Environment.
  • Report daily to the Pasay office.
  • This role will primarily be reporting on mid shift and may also be requested to be on shifting schedule from time to time including night shift.
  • Work during Holidays, may be required by the business
  • May be asked to render overtime on critical and peak times as may be required by the Business.
  • Might be asked to render overtime on critical and peak periods.
  • Not open for relocation.
  
  We are open to hiring candidates to work out of one of the following locations:
  
  Manila, PHL • Minimum of 2 years graduate certificate.
  • Amicable to taking Inbound and Outbound calls and if necessary work overtime.
  • Proficient in the Italian language.
  • For non-native speakers - he/she must hold relevant certification in the language that is required to be used as a mode of communication with the customers. Or equivalent experience in using the language in a day-to-day manner.
  • For native speakers - he/ she will be required to go through English assessment test during the interview process.
  • Proficient in Microsoft Excel and Word.
  • Flexible to work in shifting schedule.
  • Exemplifies traits of being a Team player, has good interpersonal skills, hardworking, adaptable and detail oriented.
  • Can work under pressure and with deadlines.
  • Excellent verbal and written communication skills, with a strong customer service focus.
  • Has the ability to prioritize, multi-task and work with minimal supervision.
  • A person who is open to work with diverse teams with different cultures on a global scale
  • Preferably with a Bachelors/Master’s Degree in Finance/Accounting as Major Subject.
  • Prior experience of at least 2 years in similar role in Finance & Accounting role as an Analyst or work in a BPO industry catering to customer needs.
  • Preferably with Accounts receivable or cash application experience.
  • A desire to take responsibility and ownership for projects from day one.
  • A drive for continuous learning and self-development.
  • A person who is self-motivated and driven.
  • Fluency of other European language/s is an advantage.
  

• About the company

  Amazon.com, Inc. is an American multinational technology company based in Seattle, Washington, which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is one of the Big Five companies in the U.S. information technology industry, along with Google, Apple, Microsoft, and Facebook. The company has been referred to as "one of the most influential economic and cultural forces in the world", as well as the world's most valuable brand.

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