Sourcepass
Staff Augmentation Technician - Hybrid
This job is now closed
Job Description
- Req#: 4454204005
- Set up and configure Slack workspaces, channels, and user accounts
- Create and configure user accounts in Google Workspace
- Manage user access levels, permissions, and group memberships within Google Workspace
- Execute thorough offboarding procedures for departing employees, including account deactivation and data management
- Provide technical support to users experiencing issues with Google Workspace applications
- Create and configure user accounts within the Active Directory
- Ensure accurate setup of user profiles, including group memberships, permissions, and access levels
- Perform the initial setup and configuration of Windows 10 laptops, including operating system installation and basic software installations
- Solid understanding of networking protocols, services, and security principles
- Effective communication skills for user support and collaboration with IT teams
- Proven experience in network configuration, troubleshooting, and maintenance
- Knowledge of Mobile Device Management systems and solutions
- Monitor security alerts and events to identify and respond to potential security incidents promptly
- 3-5 years of work experience providing technical support
- Proficiency with all current Windows operating systems mandatory, Apple desirable
- Server 2008-2019 Experience preferred
- Active Directory
- O365 Administration and Troubleshooting
- Mobile Device Management – MDM
- SonicWall Firewall Experience preferred
- Basic understanding of networking concepts such as Routing/Switching/VLAN’s
- VMware experience is a plus
- Azure experience is a plus
We are Sourcepass, an IT consulting company (MSP) with a rich history of providing network support and innovative solutions since 2001. Our expertise spans IT services, cloud computing, and security, that tailor the right technologies to specific industries and business strategies. Sourcepass aims to be different. It is owned and operated by technology, security, and managed services experts who are passionate about delivering an IT experience that clients love.
Sourcepass has acquired and continues to acquire companies across all avenues of technology bringing more than 40 years of expertise to all of our service areas.
Today, Sourcepass comprises over six hundred employees serving more than two thousand clients across twenty unique vertical markets. And the best is yet to be.
Our achievements speak for themselves: named to the Inc. 2022 Best in Business list, honored with two 2023 Stevie® Awards, listed on CRN’s 2023 Solution Provider 500, and recognized in Gartner’s 2024 Magic Quadrant™. Most recently, we were awarded PAX8's 2024 Partner of the Year and designated as Microsoft CoPilot MVP. We take pride in these accolades and continue to push boundaries in the IT consulting industry.
Join us and be part of our journey toward even greater accomplishments.
POSITION SUMMARY
You will be providing Level I IT Support and Break/Fix resolution from our client's location. You need patience and the ability to ask the right questions that uncover details critical to the resolution of issues. The salary for this position is $70,000+ (negotiable based on experience).
THIS ROLE REQUIRES YOU TO BE ON SITE TUES/WED/THURS AT OUR CLIENTS LOCATION IN RICHMOND, VA AND WORK FROM HOME MONDAYS AND FRIDAYS. (YOU MAY BE REQUESTED TO GO TO HQ OR TO THE PETERSBURG LOCATION ON MONDAYS/FRIDAYS)
RESPONSIBILITIES
DESIRED SKILLSET/EXPERIENCE
CompTIA A+ and Network+ will be required within 1 year of hire.
Microsoft, Apple, SonicWall, Cisco, and other IT vendor certifications desirable.
Sourcepass participates in the E-Verify program. As required by federal law, employees must complete an Employment Eligibility Verification (Form I-9) upon hire. Through the E-Verify program, Sourcepass will verify the identity and employment eligibility of all individuals hired to work in the United States
About the company
Sourcepass Solutions Company since 2001. ☎️ Call now for expert IT advice. (877) 678-8080
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