Amazon Connect Staff Engineer

Duration: 3-month contract/ Right to hire
Contract hourly pay rate up to $90/hr
Location: 100% Remote
Because this position has the option to go from contract to full-time, we can only accept candidates with the work authorization of a US Citizen or Green Card.

Job Description

Our Client's Enterprise Voice team is seeking a highly motivated, process-oriented Software Engineer for our contact center technologies.
You will help drive our insurance business transformation as we redefine experience for our customers.

Position Description

Our Staff Engineer is a mid-level member of the Voice engineering staff ensuring we provide a frictionless experience to our customers and maintain the highest standards of security and availability.
Our team thrives and succeeds in delivering high-quality technology products and services in a hyper-growth environment where priorities shift quickly.
The ideal candidate has broad and deep technical knowledge, typically ranging from front-end UIs through back-end systems and all points in between.

Job Responsibilities

The Staff Engineer provides technical architecture & leadership for a team within a domain or medium cross-functional projects, and mentors relatively junior engineers
Implement complex parts of a system or a product
Ship high-quality work following best practices, such as adequate testing, successful rollout, and consistent monitoring
Lead efforts that set the direction for the rest of the team
Propose short-term and long-term design solutions for pain points in the system or product with clear deliverables and action items
Defines metrics and solutions translating to increased service maturity
Demonstrates incident response and problem-determination leadership
Develop and obtain consensus on enterprise-wide guidelines and policies

Qualifications

Advanced experience with Amazon Connect including Contact Flows, Security Profiles, Routing Profiles, Queues, Quick Connects
Advanced experience with Amazon Web Services including Lambda, Lex, S3, DynamoDB, API Gateway, Step Functions, CloudWatch
Expert experience using multiple programming languages including Node.js, Python, C#
Experience implementing infrastructure as code using Terraform
Experience integrating with internal and external applications
Expert in one or more areas of software, data, systems design, development, deployment and operation
Expert in cloud, infrastructure, DevSecOps, automation and plays a lead role in building scalable solutions
Expert in data ingestion and transformation
Contributed to improvements in organizational metrics such as DORA metrics that measure improvements in team velocity and stability of service delivery
Experience and understanding of Security Protocols and Products such as Active Directory, SAML, IAM
Communicate effectively with a diverse team and foster a culture of clear, concise, effective, audience-oriented communication on their team, ensuring teammates actively listen to others and are understood.
Actively demonstrates these behaviors.
Consistently helps their teammates overcome obstacles, resolve blockers, and complete work tasks. Gives or shares credit where due.
Experience working in an Agile environment (Scrum, Kanban, SAFe)
AWS Certifications at the Associate, Professional, or Specialty Level

Experience

6+ years of experience in Contact Center technologies and Cloud Architecture
6+ years of professional software development experience
3+ years experience with architecture and design
3+ years of hands-on experience developing Contact Flows, Routing Profiles, Queues Lambdas, and Lex Bots
3+ years of experience using Terraform as Infrastructure as Code
4+ years of experience in open-source frameworks
1+ years of people management experience

Education

Bachelor's degree in Computer Science, Information Systems, or equivalent education or work experience

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Amazon Connect Staff Engineer (Remote)

Job Description