Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.

Position Overview:

In this role, the Staff Instructional Designer will be responsible for designing and developing end-user learning experiences for Insulet’s products and services. The Staff Instructional Designer will own the learning design for one or more products in the Omnipod portfolio, taking eLearning and video tutorials from storyboarding through commercial implementation, revising user guide content through regulatory review to market launch, and further developing our strategy for end user instruction. The position has a strong collaboration with and coordination with stakeholders including technical disciplines, regulatory, clinical, medical affairs, product labeling, and commercial and marketing functions.

Responsibilities:

• Plan, coordinate, collaborate, and execute on the creative development, prototypes, production and regulatory releases, and market launches of a product’s customer facing product instruction.
• Explain concepts and features in simple, layperson language (8th grade level or below), tailoring your writing style to various age groups and audiences to maximize content retention.
• Organize and drive timely reviews and iterations with all subject matter experts and stakeholders (both internal and external) of all instructional documents being developed, particularly with UX, Medical, and Human Factors.
• Facilitate product training development and user guide drafts for human factors testing to demonstrate that instructional material is easy to understand, learning objectives are achieved, and use error risks are reduced.
• Maintain, in a detailed and organized manner, the electronic libraries of all materials used in the development of instructional materials from development phases through release to production.
• Ensure efficient release and quality hand-off of outputs to Labeling and MLR teams for timely review, approval, and sustained design control and production.
• Actively participate on improvements to SOPs and on general advancements of processes for operational efficiency and effectiveness.
• Ensure design, review, production, and maintenance methods and processes are consistent and follow/support the Quality Policy, as well as all ISO Quality System procedures and guidelines.
• Conduct Design Reviews and participate in PI planning and Engineering Design Review meetings as required.
• Report on all tasks and progress on execution following organizational practices and standards established by Program Management and project leadership.
• Support and maintain documentation links between Insulet and all external partners.

Education and Experience:

• BA or BS in a discipline related to instructional design and learning technologies (such as communication, education, psychology, or clinical education), or 3–5 years related experience creating educational, technical, or labeling materials for a medical device manufacturer and/or equivalent combination of education or experience.

• Minimum of two (2) years’ experience writing/editing scientific/medical material or working with and/or training medical device users in the field.
• Healthcare, life sciences, or diabetes experience preferred.
• Must have ability to understand medical, clinical, and technical aspects of diabetes management and drug delivery products.

Skills/Competencies:

• To craft our content:
  • Creativity and empathy to recognize and address the learner’s challenge.
  • High level of competency in applied writing skills, especially writing for a lay user audience.
  • Ability to learn and communicate technical concepts clearly and effectively, with a focus on storytelling and learning objective outcomes.
  • Precise attention to detail for technical documentation.
  • Competency with each phase of instructional content development: analysis, design, development, implementation, and evaluation.

• To succeed as an individual contributor:
  • Excellent project management abilities & process development skills.
  • Able to coordinate responsibilities for 2–3 programs in your care.
  • Eagerness and aptitude to learn new technologies quickly.
  • Able to prioritize work to meet program timelines and to respond to tight deadlines for urgent matters.

• To collaborate as a part of our team:
  • Strong interpersonal skills and track record of building collaborative relationships.
  • Ability to coordinate and synthesize requirements from a variety of subject matter experts in upstream and downstream functions.
  • Comfort with a dynamic agile software development environment.
  • Ability to make problems visible and actively participate in solution-finding.

• To work with our tools:
  • Proficiency with Microsoft tools and applications; including Outlook, Word, Excel, and PowerPoint.
  • Proficiency with content development tools: Adobe InDesign, Articulate, Sketch, Figma, Illustrator, Photoshop, & Acrobat (preferred).
  • Experience producing accurate records within a quality management or similar documentation system.

Physical Requirements:

• Limited business travel is required. Must be able to perform job functions effectively while traveling.

NOTE: This position is eligible for 100% remote working arrangements (may work from home/virtually 100%; may also work hybrid on-site/virtual as desired). #LI-Remote

Additional Information:

The US base salary range for this full-time position is $100,900.00 - $151,600.00. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in the primary work location in the US. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Talent Acquisition Specialist can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.