• Job Description

  Req#: 22418
  Employer Industry: Telecommunications
  
  Why consider this job opportunity:
  - Opportunity for career advancement and growth within the organization
  - Dynamic work environment that promotes knowledge sharing and continuous improvement
  - Chance to make a direct impact on customer satisfaction and the company's reputation for technical excellence
  - Engage in hands-on troubleshooting and problem-solving with complex technical issues
  - Collaborate with cross-functional teams to deliver timely solutions
  
  What to Expect (Job Responsibilities):
  - Troubleshoot and resolve complex technical issues related to employer products, ensuring timely solutions for customers
  - Engage proactively with customers to understand their technical needs and provide tailored support
  - Collaborate with cross-functional teams to address escalated customer issues and deliver comprehensive solutions
  - Train and mentor Tier 1 and Tier 2 support teams, enhancing their technical expertise and customer service skills
  - Document customer interactions and troubleshoot outcomes precisely in the employer's ticketing system
  
  What is Required (Qualifications):
  - B.Sc. or M.Sc. in Telecommunications, Computer Science, Electrical Engineering, Cybersecurity, or a related field
  - Excellent communication skills, both oral and written
  - Strong analytical and troubleshooting skills for complex network scenarios
  - Experience in customer-facing roles with relationship management
  
  How to Stand Out (Preferred Qualifications):
  - Familiarity with optical transport network protocols and DWDM technology
  - Experience with Infinera products, such as DTN-X/XT, XTM, FlexILS, or GX
  - Knowledge of Linux OS, command line interfaces, and scripting languages
  - Familiarity with network management tools like SNMP and NMS/EMS
  
  #Telecommunications #TechnicalSupport #CustomerExperience #CareerOpportunity #ProblemSolving
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

  Nokia’s transition to a primary focus on telecommunications began in the 1990s. The first GSM call was made in 1991 using Nokia equipment. Rapid success in the mobile phone sector allowed Nokia to become by 1998, the best-selling mobile phone brand in the world. In 2003 Nokia introduced the first camera phone. In 2011, to address increasing competition from iOS and Android operating systems, Nokia entered into a strategic partnership with Microsoft. In 2014 Nokia sold its mobile and devices division to Microsoft. The creation of Nokia Networks, following the buy-out of joint-venture partner Siemens in 2013, laid the foundation for Nokia’s transformation into primarily a network hardware and software provider. The 2015 acquisition of Franco-American telecommunications equipment provider Alcatel-Lucent greatly broadened the scope of Nokia’s portfolio and customer base. Additional acquisitions have positioned Nokia to be an industry leader in the transition to 5G wireless technology by offering the only end-to-end 5G network portfolio available on a global basis. In 2016 the Nokia brand re-entered the mobile handset market through a licensing agreement with HMD Global, allowing them to offer phones under the Nokia brand.

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