Nestlé
Stage Customer Service B2B in Nespresso
This job is now closed
Job Description
- Req#: 263931
- Nespresso in Italy, Milan (Assago) Head Quarter
- Undergraduates or graduates in economics
- Full-time internship (6 months)
- Start date: November
- Support with proactive approach the Customer Service activities together with the team
- Maintain and improve a KPI dashboard, identify and propose new KPI to address trends and performance
- Highlight and anticipate possible issues
- Identify improving areas, actively promote continuous improvement approach
- Ensure communication and collaboration with other functional departments (B2B, Sales, Supply Chain, Marketing, T&Q, etc.) for a quick reaction to urgencies or issues
- Curiosity and interest to processes in a complex and dynamic Customer Service
- Strong Project Management skills
- Strong analysis and problem-solving skills
- Good communication skills
- Positive forward-looking mindset and team spirit
- Fluent in English
- Knowledge of Microsoft Office: Excel, PowerPoint
Position Snapshot
Position Summary
The candidate will have the opportunity to be part of the Nespresso Customer Service B2B Team
You will support the team in the day-by-day activities in the customer service areas, aiming to guarantee the best service level for the customer and partecipating on the new platform integration for the customer journey process
A day in the life of Customer Service Specialist B2BWhat will make you successful
We are Nestlé. We are the Good food, Good life company.
Good food, Good life is our promise, it is a daily commitment. It is only thanks to our people that we can make a difference and realize this belief: we call them Good People .
At Nestlé, we believe that recognition, inclusion and valorization of diversity can make us grow both as individuals and as a company. This is why we promote a work environment, a business culture and a leadership model that guarantee equal opportunities for everyone and at all organizational levels. We believe diversity is a winning factor and we always encourage our people to share ideas and collaborate.
Here at Nestlé you will also be able to be part of the Emotional Communities, groups of colleagues of different functions and seniorities who come together with the aim of spreading a corporate culture that allows everyone to freely express their passions and identities. LGBT +, Gender Balance, Young, Disability, Volunteering, Green, Multiculturalism are just some of the communities that you can be part of.
Diversity is a fact, inclusion is a choice and we have chosen to be inclusive.
About the company
Nestlé SA is a Swiss multinational food and drink processing conglomerate corporation headquartered in Vevey, Vaud, Switzerland.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.