STAY FLY Program Lead Case Manager

Position Title: STAY FLY Program Lead Case Manager

Reports To: STAY FLY Program Manager

Community: Contra Costa County

Office Location: Richmond, CA (up to 50% hybrid role of in-person and remote)

Compensation: $27.01/hour (approx. $56,180/year), generous benefits package

Status: Full-time, non-exempt

About Fresh Lifelines for Youth

Fresh Lifelines for Youth is an award-winning non-profit whose mission is to partner with youth to unlock their potential, disrupt the pipeline to prison, and advance justice in California and beyond. By 2030, through partnering with young people, communities, and systems, FLY will contribute to the fight for equity and justice by taking concrete steps to dismantle California’s pipeline to prison, equip 30,000 youth to transform their lives and create meaningful opportunities for them to live healthy, free, and productive lives. FLY is currently operating in Santa Clara, San Mateo, and Alameda counties and expanded into Contra Costa County last fall.

For more information about Fresh Lifelines for Youth, please visit: www.flyprogram.org

Program Summary

The STAY FLY Program builds agency, self-sufficiency, and self-advocacy in transitional-age young adults between the ages of 18-25 while decreasing their likelihood of deeper justice system involvement.

Program Components:

• Law-Related Education Workshops. Interactive legal education curriculum, including weekly two-hour sessions and key experiential components that provide:

  • Self-awareness: Participants will be able to recognize and take ownership of underlying emotions and identify constructive ways to react and integrate them into their lives.

  • Social awareness: Participants will develop the knowledge and capacities to display empathy and sensitivity and build relationships with individuals who are different from them.

  • Critical problem solving: Participants will be able to weigh and apply evidence when addressing problems and challenges in a thoughtful manner.

  • Self-advocacy: Participants will be able to view themselves in the context of larger systems and take action on behalf of themselves, their peers, and larger community.

• Case Management & Coaching. One-on-one support to continue to build on the skills introduced in the law workshops as young adults receive coaching to practice the skills in the community, including designing and implementing goals in an individualized development plan.

• System Collaboration. Participate in community meetings with system partners and collaborate with individual system players.

• Pro-Social Activities. Activities for young adults to build prosocial engagement skills while participating in safe recreational activities.

STAY FLY Program Lead Case Manager - Position Summary

The STAY FLY Program Lead Case Manager will help lead the expansion of the STAY FLY Program in Contra Costa County while offering structured support and guidance to justice system-impacted transitional-age youth (TAY) between the ages of 18-25. In addition to facilitating legal education workshops, STAY FLY Case Managers work with young adults to set goals around education, employment, and building life skills in order to prevent future system involvement. The Lead Case Manager is additionally responsible for leading the coordination and execution of pro-social and civic engagement events for young adults, as well as engaging in community meetings and events that serve FLY’s youth population.

Position Responsibilities

Provide Case Management, Coaching, and Advocacy for Young Adults

• Provide case management and coaching for 2-3 hours per month depending on the program phase for a caseload of up to 15 young adults

• Develop individualized development plans to support young adults in building social emotional and self-sufficiency skills to achieve goals around education, employment, decreased justice system involvement etc.

• Respond to young adult crises and basic needs supports by utilizing community services and resources

• Support young adults with systems navigation by attending education meetings, court hearings, preparing court reports, and engaging in community partner meetings

• Document all client interactions including case notes and case management progress into internal tracking database, Efforts to Outcomes (ETO), and maintain thorough case management paperwork in client file

• Compile relevant data and complete grant reports for program funding sources related to young adult and/or program successes, highlights, or challenges

Facilitate Law-Related Education Workshops

• Lead the coordination and facilitation of weekly law-related education workshops and maintain positive relationships with young adults participating in the workshops

• Maintain stakeholder relationships associated with workshops (i.e. probation officers, community providers etc) in collaboration with the Program Manager

• Administer necessary program evaluations and surveys at the beginning and end of workshop cycles

• Incorporate strategies into weekly workshop facilitation for recruiting young adults into case management

• Provide additional resources to young adults who participate in the workshops, but may not be eligible for case management services

• Coordinate and invite outside resource people/guest speakers to workshops in collaboration with the Program Manager

• Monitor weekly attendance and generate ETO attendance reports, as needed.

• Lead curriculum training sessions for staff and volunteer facilitators, as needed.

Facilitate and Plan Program Activities in Collaboration with the Program Team

• Plan and execute group events for young adults who participate in the program via the caseload or workshops in collaboration with the Program Coordinator

• Provide updates to young adults on caseload about upcoming events and collaborate with the program team to ensure attendance at group events

• Lead the facilitation and planning of personal and/or professional development workshops for young adults in collaboration with the Program Manager and eventually, the Career Pathways Navigator

• Engage young adults in opportunities to deepen historical and cultural understanding of their experiences and community issues, harness their strengths and develop skills while giving back to the community

• Monitor group event attendance and develop strategies to increase attendance, as needed

• Provide and coordinate transportation for young adults to and from activities and events

• Coordinate with program staff across the agency for cross-program event collaboration opportunities

Collaborate and Engage with Education, Community, and System Stakeholders

• Participate and engage in education, community, and systems meetings/events to understand the needs of the community in which the young adults live, which includes engagement on the county’s TAY services network coordinated by FLY

• Maintain positive relationships with education, community, and system providers, including probation officers and community-based organizations

• Lead efforts supporting young adults in participating in community spaces that allow them to elevate their voice, engage in advocacy, celebrate their accomplishments, and take action on issues impacting young adults and the community

• Lead external presentations about the STAY FLY Program and represent the agency at community meetings, as needed

Other duties as assigned and needed, which include supervisory responsibilities.

Note: Many FLY events and activities occur during evenings and weekends and require flexibility in staff schedules. Some travel between counties will be required.

Compensation & Benefits

This position is a full-time, non-exempt role at a rate of $27.01/hourly with differential pay options based on an advanced degree and, when applicable to the role, speaking another language. Our Total Rewards Package also includes the following:

• Use a FLY-provided stipend towards various healthcare insurance options, dental, vision, retirement, life insurance policy, FSA (flexible spending account), dependent care, and more!

• 10+ PTO Days

• 12 Holiday Days

• FLY provides 3-4 additional "rejuvenation days off" twice per year in July and December

• Wellness Funds ($300/year)

• Professional Development Assistance ($175/year)

• Acupuncture and Chiropractic Care.

• Employee Assistance Program (paid for by FLY)

• Yearly Staff Retreat, Team “Dayaways,” Summer BBQ, and other FLY Events.

• Customize your Work Schedule (dependent on supervisor approval based on positional and departmental needs)

• Hybrid of In-Office and Remote Work (frequency of required in-person work is dependent upon the role)

• Opportunity for Employee Referral Bonuses

• 8 Hours of Civic Engagement Hours

• Mileage Reimbursement.

At FLY, we have adopted a no-negotiation policy. This policy reflects our commitment to equity and ensuring that the offers we make to our candidates reflect competitive and appropriate compensation given the market and the role.

Our Commitment to Diversity, Equity, And Inclusion

At FLY, we embrace a diversity of identities, beliefs, thoughts, and experiences. We commit to creating an organizational culture of equity and inclusion to better serve our youth and communities. FLY is an Equal Opportunity Employer. We strive for an inclusive culture and a staff team that reflects diversity. Applicants for all job openings will be considered without regard to age, race, color, religion, sex/gender, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. We strongly encourage women; people of color, people who identify as part of the lesbian, gay, bisexual, transgender, and queer communities; people with experience in the juvenile justice or criminal justice systems; and people with disabilities to apply. Fresh Lifelines for Youth is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or accommodation due to a disability, please contact us at (408) 263-2630 or compliance@flyprogram.org

COVID-19 Vaccination

At FLY, we are committed to the safety of our employees, clients, and all others who enter our workplace. As such, FLY would like to make clear that the COVID-19 vaccination is a condition of employment. However, FLY does allow staff to apply for exemptions based on medical history or sincerely held religious beliefs or practices. This must be approved through FLY’s compliance department. If you have any questions or would like to learn more, please contact us at (408) 263-2630 or email compliance@flyprogram.org

What to expect

• Application with 8-10 questions and an applicant screening question.

  • No Cover Letter Required

• 2-3 Interviews (for many roles, at least 1 would be in person)

• Meet w/FLY youth

• Work Product (Done in advance of the Final Round Interview)

Qualifications

Position Requirements

The ideal candidate will have a deep commitment to equity, social, racial, and economic justice. They will be adaptable, energetic, and outcomes-oriented self-starter who brings a creative approach to solving problems. They will be confident in their ability to deliver effective program implementation and high-quality services for young adults. The candidate will have a connection to the Contra Costa County community and will be familiar with local community-based organizations. The candidate will have a proven ability to engage, motivate, and inspire others to action. The candidate will believe in FLY’s vision and mission and will resonate with FLY’s values: accountable, dedicated, respectful, equitable and just, loving, innovative, hopeful, and youth-centered.

Core Competencies: Skills and behaviors that FLY expects and develops all staff to exhibit across all positions at various levels of proficiency (early stage, intermediate, and advanced)

• Cultural Competency: Demonstrates the values articulated by FLY’s Diversity, Equity and Inclusion definitions. Valuing diverse identities within the organization and being self-aware of one’s own bias, power and privilege in different relationships and settings

• Integrity: FLY defines integrity as owning your work, being accountable, and taking the initiative to produce excellent results. This also includes the customer service we show to our youth, their families, our colleagues, and stakeholders, as well as the ability to follow FLY policies and procedures.

• Collaboration: Ability to work productively within a team, contribute to the work with the big picture in mind (FLY’s mission and agency goals), and be mindful of exercising your strengths while also encouraging others to do the same.

• Communication: Uses effective written and verbal communication with staff, teams, and communities served; demonstrates empathy, self-awareness, and listening skills.

• Critical Thinking: Consistently identifies, gathers, and applies relevant information to complete work efficiently and effectively.

• Resiliency: Demonstrates the ability to adjust to change and work through ambiguity with growth and solutions-oriented mindset. This means openness to change and new perspectives and seeing change-related challenges as fluid and possible to overcome rather than fixed.

FLY’s Leadership Competencies: Skills and behaviors that FLY expects and develops all staff in Leadership positions to exhibit across various levels of proficiency (early stage, intermediate and advanced)

• Cultural Responsivity: Demonstrates the values articulated by FLY’s Diversity, Equity and Inclusion definitions. Valuing diverse identities within the organization and being self-aware of one’s own bias, power and privilege in different relationships and settings

• Emotional Intelligence: Demonstrates self-awareness and ability to manage one’s own emotions, as well as the ability to recognize the emotions of others and respond with empathy. This includes maintaining a balanced and authentic perspective of issues and information daily.

• Change Management: Ability to prepare effectively and guide teams through change and transition as needed. Able to assess the need and readiness for change and understand change-related dynamics.

• Strategic Decision-Making: Effectively structures and facilitates strategic decision-making processes; responsibly makes informed decisions to improve organizational health and impact using key data, strategy, and problem-solving.

• Develops & Motivates Others: Motivates inspires and supports teams through strong coaching and mentorship. Builds healthy and effective teams through regular feedback, collaboration, setting clear expectations, and targeted development activities.

• External Relationship Builder: Invests in and builds strong, trusted and ongoing relationships with external partners. Able to take the initiative to cultivate new relationships and assess and negotiate needed changes to existing partnerships.

• Project Management: Able to create and implement increasingly complex project plans, manage those plans to their intended impact and adjust course as needed. This includes managing at various levels of complexity and scale, as well as anticipating potential barriers and executing to achieve excellent results.

Note on Qualifications: In FLY’s quest for an equitable hiring process, candidates are encouraged to apply even if they feel they only meet 75% of the required job-specific qualifications.