• Job Description

  Req#: C9202-25-0377?language=en&page=401&sort=publicationDateDesc

  Job summary

  Are you passionate about supporting the health and wellbeing of others? Do you thrive in a busy, people-focused environment where your organisational skills, compassion and empathy can make a real difference? If so, South Western Ambulance Service NHS Foundation Trust (SWASFT) would love to hear from you!

  As our Staying Well Hub Administrator, you'll provide comprehensive project and administrative support to the Head of Wellbeing, Occupational Health, and FTSU Lead, assisting in the delivery of key projects and initiatives. This includes coordinating meetings, tracking actions, and managing a variety of administrative tasks to ensure the successful implementation of wellbeing programmes in a fast pace and dynamic environment.

  You'll be responsible for:

  • Supporting the Staying Well Hub Team to collaborate with colleagues across all areas of the Trust to champion a culture of care and connection.
  • Supporting the Head of Wellbeing, Occupational Health, and FTSU Lead in delivering a large programme of work, including arranging meetings, capturing actions, and undertaking a wide range of administrative tasks.
  • Supporting the management of the Staying Well Hub inbox, prioritising and responding to queries.
  • Maintaining accurate records and supporting data collection for wellbeing initiatives and projects.

  Main duties of the job

  What We're Looking For

  • Experience in a customer service or wellbeing-focused environment.
  • Excellent organisational, communication, and IT skills (Microsoft Office essential).
  • Ability to handle sensitive information with empathy, confidentiality, and professionalism.
  • A team player who can also work independently and adapt to changing priorities.
  • Commitment to promoting equality, diversity, inclusivity and a positive workplace culture.

  Why Join SWASFT?

  You'll be joining a friendly, supportive team dedicated to making a difference to the wellbeing of our people so that they can offer the best patient care across the South West. We offer opportunities for professional development, a hybrid working approach (with office presence in Exeter), and the chance to be part of a service that truly values compassion, care, connection and the wellbeing of our people.

  About us

  Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England and responding to an average of 2,650 incidents every day.

  We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our newfive-year strategy which has continually improving patient care at its very core.

  The role is based in Exeter, one of the most vibrant, attractive and historically interesting cities in England, with excellent transport links and a great mix of independent shops, cafes and bars.

  If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples' lives, then we would love to hear from you.

  In return we will equip you with the skills and resources you need to thrive in your role.

  You will have opportunities to progress to roles across the Trust and enjoy continuous professional development.

  Benefits

  • Competitive NHS salary
  • A standard working week of 37.5 hours
  • Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
  • Pay enhancements for out of hours, shift and overtime working
  • Generous Pension Scheme
  • Career and salary progression
  • Car leasing scheme
  • Free parking across Trust sites
  • Staff networks
  • Wide range of discounts from various organisations across the UK

  Details

  Date posted

  17 November 2025

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  £24,937 to £26,598 a year per annum

  Contract

  Permanent

  Working pattern

  Part-time, Flexible working, Home or remote working

  Reference number

  202-7622282

  Job locations

  Exeter HQ

  Abbey Court, Eagle Way

  Exeter

  EX2 7HY

  
  

  Job description

  Job responsibilities

  For further information about this role please see the attached job description and person specification.

  Job description

  Job responsibilities

  For further information about this role please see the attached job description and person specification.

  Person Specification

  Education and qualifications

  Essential

  • Significant experience in working within a customer service and/or wellbeing focused environment
  • Recent evidence of continuing professional development and a willingness to continue CPD on an ongoing basis

  Desirable

  • European Computer Driving License or equivalent IT qualifications
  • GCSE English or equivalent
  • Diploma in Business Administration or equivalent experience

  Previous experience (Paid/ Unpaid relevant to job)

  Essential

  • Experience within the wellbeing space, to include working with databases and generating reports
  • Experience of data entry
  • Experience of dealing with confidential and complex information

  Desirable

  • NHS Experience

  Person Specification

  Education and qualifications

  Essential

  • Significant experience in working within a customer service and/or wellbeing focused environment
  • Recent evidence of continuing professional development and a willingness to continue CPD on an ongoing basis

  Desirable

  • European Computer Driving License or equivalent IT qualifications
  • GCSE English or equivalent
  • Diploma in Business Administration or equivalent experience

  Previous experience (Paid/ Unpaid relevant to job)

  Essential

  • Experience within the wellbeing space, to include working with databases and generating reports
  • Experience of data entry
  • Experience of dealing with confidential and complex information

  Desirable

  • NHS Experience

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  South Western Ambulance Service NHS Foundation Trust

  Address

  Exeter HQ

  Abbey Court, Eagle Way

  Exeter

  EX2 7HY

  
  

  Employer's website

  https://www.swast.nhs.uk (Opens in a new tab)

  Employer details

  Employer name

  South Western Ambulance Service NHS Foundation Trust

  Address

  Exeter HQ

  Abbey Court, Eagle Way

  Exeter

  EX2 7HY

  
  

  Employer's website

  https://www.swast.nhs.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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