Job summary

We are looking for a passionate person to join our highly skilled team delivering stop smoking support support across Darlington.

The right candidate will have excellent communication skills, be a people person and a genuine interest in supporting people to make positive changes. The role requires people who are organised, self-starters who can work autonomously and flexibly.

You will need good IT skills and will work with a variety of systems within your day to day work.

You will also be expected to undertake mandatory and role specific training within a specified timescale.

Main duties of the job

This is a exciting role to support the Stop Smoking Service in Darlington.

You will need to be a team player with experience of working in an office environment. Experience of dealing with the members of the public, Healthcare Professionsals and voluntary groups will be an advantage.

This is a challenging role and the successful candidates will need to be enthusiastic, motivated and have a flexible approach. Excellent interpersonal and communication skills are a must.

You will have the ability to work both independently and as part of a wider team with excellent written and verbal communication skills and, organisational abilities. The Trust is an ever-changing environment and you would need to be able to retain your focus on providing an excellent service

About us

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager

You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented

Full Job Descriptions can be found in the adverts supporting documents

Over reliance on AI-generated content is discouraged and may diminish the applicant's chances of success

For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.

From April 9th 2025 - Healthcare assistants - You must have a minimum of two years of experience working within the NHS as a HCA for the Trust to consider sponsorship (we will only consider sponsorship if you meet this criteria and have a current visa expiring within 3 months)

Date posted

02 May 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year pro rata

Contract

Fixed term

Duration

10 months

Working pattern

Part-time, Flexible working

Reference number

C9439-2425-1643

Job locations

Primary Healthcare Darlington

Forsyth House

Darlington

Durham

DL37PL

Job description

Job responsibilities

What the job entails -

Telephone contact with clients and 3rd parties to process client referrals. This will include identifying client requirements; inputting information to online systems and liaising with delivery staff regarding referrals.

To provide a high quality typing and word processing service, producing correspondence, spreadsheets, reports and other documents as required, including work of a confidential/sensitive nature.

Provide an electronic data input service ensuring information is inputted accurately and in line with data protection regulations.

Develop and maintain filing systems, both manual and computerised, ensuring efficient collation, storage and retrieval of information.

Collate material and information for various meetings, ensuring papers are provided and distributed on time and appropriately.

Maintain electronic appointment diaries, schedule appointments and co-ordinate meetings.

Order equipment and resources as required via CARDEA ordering system and associated systems utilised by the programme

Carry out other administrative tasks as required, including photocopying, collation, binding and sending and receiving emails and management of generic email mailing accounts.

Liaise with staff from NHS organisations, voluntary and independent sectors to maintain close working relationships with all regular contacts.

There will be a requirement to work flexibly covering reception and/or the free phone number, including some weekends and evenings depending on service need.

Demonstrate a professional image at all times ensuring confidentiality, tact and diplomacy.

This is not an exhaustive list of duties and responsibilities and the post holder may be required to undertake other duties which fall within the grade of the job, in discussion with his or her line manager.