Department: Commercial – Retail, US

Reports to: Regional Manager, NYC

Location: NYC, USA

Your Opportunity at ARC’TERYX:

As the Store Director, you will lead the brand’s team members in your store to bring Arc’teryx to life through building strong communities and ensuring a seamless consumer experience across all touchpoints within our retail store, ReBIRD, and Café partners. You are accountable for all aspects of the store performance. You lead the charge to drive retail operations and lead your leadership team to help deliver the vision of the brand and executes service at the highest level. You drive and track objectives and key results across all channels to reach sales and financial goals. You develop brand awareness and affinity, consumer touchpoints at all levels, and consumer interaction though brand events and customer service operations. You are well connected and build relationships to elevate the brand and drive sell in and sell through at relevant distribution points. You are a natural, and inspiring people-first leader, with a passion for growing and developing high-performing teams.

• Leading your team to drive profitable revenue growth across all channels through seamless and exceptional consumer experiences
• Leading, coaching, and developing Brand Store, Community, ReBIRD, and the Cafe, by establishingannual and seasonal objectives for each area that will drive full price sell-through, increase engagement with our guests, and elevate the Arc’teryx community while staying on budget
• Collaborating closely with store leaders, you oversee retail operations to ensure that day-to-day business activities align seamlessly with the Brand Strategy. Your role involves tracking performance metrics, including financial indicators and other measurable targets, to uphold the strategic objectives of the organization
• In partnership with your store leaders and HQ product partners, you are the catalyst for the right product to be in the right place, at the right time, to drive sales and margin within your store

• Developing a talent pipeline to ensure your team can grow with the business and that team members have a path for personal development
• Working with other senior retail leaders to discover new business opportunities, identify new ways of working, and scale best practices developed with an entrepreneurial approach.
• Working with your teams to know your region better than anyone to support efforts around brand expansion

• You have 7+ years of experience of related experience, specifically with exceptional people leadership and best in class retail operations
• You have led retail operations, district management for owned retail and understand the needs of retail requirements for success
• You are an excellent people leader, capable of motivating and engaging a group of people to drive collaboration and common goals in your area
• You have experience in all forms of distribution including owned retail development and growth, partnership branded retail, and wholesale development
• You have a passion for customer service and delivering an exceptional experience for guests
• You are a strong communicator in both written and verbal communication and can formulate and articulate strategies and concepts
• You have excellent interpersonal skills and are comfortable dealing with diverse personalities
• You are a strong advisor with the ability to build relationships and influence stakeholders at a global level
• You have excellent organizational skills, analytical ability, and a track record of strategic planning
• Arc’teryx Brand Store Management experience is a strong asset
• You are proficient in Microsoft Office
• You have excellent decision-making skills and are proactive in identifying the root cause of issues and developing solutions
• You remain highly flexible and adaptable when faced with ambiguity
• You effectively balance autonomy and collaboration
• You seek the best (sometimes not the easiest) solutions with unwavering commitment
• Your passion for your work is paralleled by your passion for getting outside and living it
• Willingness and availability to travel, and work weekends or holidays, depending on the needs of the business.

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

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