• Job Description

  Req#: 4734

  Overview

  CALZEDONIA USA

  Designed to be loved by every woman.We believe our pieces are cut for confidence.Inspired by our customers’ desires.We perfect every detail.Consciously creating the essentials, to make every woman feel good in her own skin.Every season we bring the finest edit to fit every woman’s life.Born from a passion for expertise, we believe in a democratic design where fashion meets purpose.We are Calzedonia.

  Calzedonia Group Brand Values

  Craftsmanship and Excellence: With a focus on precision craftsmanship and premium materials, Calzedonia is committed to producing durable, comfortable, and visually appealing products that meet the highest standards of excellence.

  Innovation and Creativity: Calzedonia thrives on innovation and creative expression, continuously introducing new concepts and designs that resonate with the evolving tastes and preferences of its fashion-forward customers.

  Customer-Centric Philosophy: At Calzedonia, customers are at the core of every decision. The brand's dedicated approach to customer service ensures that each individual's needs are met with personalized care and attention.

  Sustainability and Social Responsibility: Calzedonia is committed to sustainable practices, from responsible sourcing of materials to ethical manufacturing processes, and actively engages in initiatives to support social causes and environmental preservation.

  Why Work at Calzedonia Group

  Joining Calzedonia means becoming part of an exciting and innovative brand with a rich heritage in fashion. As a brand that values innovation and encourages professional growth, Calzedonia offers employees the opportunity to thrive in a creative and dynamic environment. As a dynamic and diverse brand, Calzedonia offers teams the opportunity to contribute to the latest trends and collections, work with a passionate team, and be a part of a global brand known for its commitment to quality, creativity, and social responsibility.

  STORE MANAGER CALZEDONIA GROUP - LOS ANGELES METROPOLITAN AREA, CA -

  THE ROLE

  The Store Manager is a people and business-oriented profile, which is the key reference point for the store team and will be responsible for overseeing the efficient operations of the store. Our Store Managers always lead their teams by sharing their passion for client service and expertise in fashion. With a people-oriented mindset, Store Managers strive to effectively train and develop their teams to become future leaders.

  LIFE OF THE STORE MANAGER

  The Store Manager sets the tone for the store team and is crucial in creating a memorable in-store experience that builds lasting relationships with customers and solves their lifestyle needs. This role is critical in supporting the execution of the store strategy to achieve performance goals and drive profitable sales growth through all aspects, including customer and product operations, merchandising, and talent development. The Store Manager approaches challenges with an innovative mindset and sees the big picture executing the mission with a positive attitude and great professionalism.Be a mentor for your team! You always demonstrate Calzedonia Group’s Key Values: Open Minded, Authentic, Passionate, Dynamic, Team Player, Pragmatic!

  OPEN MINDED: Open to learning and receiving guidance and feedback from store leadership. You embrace new ideas, are receptive to customer feedback, and approach challenges with a willingness to explore innovative solutions. You understand the diverse needs and preferences of guests and colleagues, fostering an inclusive and welcoming atmosphere within the store. You actively engage with guests, adapt to ever-changing trends, ensuring a personalized shopping experience.

  AUTHENTIC: Be real! Honesty is key and always working together with integrity. Store Managers embody genuineness and sincerity. You enjoy authentically connecting with guests, sharing your passion for the brand while fostering loyal and long-lasting relationships with guests and colleagues. #WeAreOne We support and encourage a respectful and inclusive team atmosphere by welcoming Diversity, Inclusion and Equity for all team members and guests.

  PASSIONATE: Share your excitement and promote brand loyalty with guests and store team. As a Store Manager you have firsthand experience with new fashion collections and can share newness with all guests. Share your passion for Calzedonia by building brand loyalty with each guest! Your goal is ensuring each guest has a memorable experience in our shops.

  DYNAMC: Store Managers thrive in a fast-paced environment, embracing change and adaptability. You will be able to navigate busy hours, responding with care to guests’ inquiries and requests,supporting with visuals updates, assisting with stock management practices, and overall contributing to a seamless shopping experience for guests and efficient environment for colleagues.

  TEAM PLAYER: We are all in this together! Our Store Managers believe in teamwork through all day-to-day activities to ensure high quality experience for guests, but also supporting each other every step of the way. You collaborate effectively with colleagues, fostering a positive and cooperative atmosphere in the shop. Being part of Calzedonia means lending a helping hand to colleagues, being a mentor for new colleagues, creating a unified and motivated network that delivers high quality guest experience.

  PRAGMATIC: You are a problem solver! You approach challenges with practicality and resourcefulness, finding effective solutions together with your colleagues and store leadership that align with the store’s goals and guests’ needs. Always balancing creativity and efficiency, while following company policies and procedures.

  Responsibilities

  KEY RESPONSIBILITIES

  • Ensure compliance with company policies and procedures.• Demonstrate sales leadership by playing an active role on the sales floor through customer engagement with top clients, ensuring the highest level of customer service is provided.• Enforcing exceptional customer service, maximizing and expanding customers’ portfolio utilizing your ability to multi-task projects in a dynamic, fast-paced work environment• Ensure Clients follow-up by the Sales Team, with customized proposals specifically tailored for their needs• Achieve and exceed personal sales and productivity goals agreed upon with the District Manager• Always representing the brand’s standards for a high-level customer experience• Be a mentor for your team, inspiring and leading them through product knowledge and brand awareness• Proactively follow current competitors and fashion trends• Attract, recruit and retain a high performing team in an inspiring work environment• Promote brand awareness, establish store presence and capture competitive market share through community outreach and company sponsored events

  Operations

  • Oversee the processing of daily incoming and outbound merchandise requests and shipments• Implement business action plans in collaboration with the District Manager to enhance sales for each product category and client tier segment• Manage and support stock levels through direct communication with the District Manager to maintaining a high sell through as well as alignment with new product launched• Able to successfully operate our POS system, conduct email, opening and closing procedures

  • Store Cleanliness: at our stores, we take great pride in providing our customers with a clean and well-maintained shopping environment. This includes the cleanliness and organization of the store: including but not limited to the salesfloor, fitting rooms, cash desk area, and backroom areas. Teams regularly conduct cleaning tasks such as sweeping, mopping, dusting and keeping shelves and displays tidy.

  Performance Management

  • Train and communicate current collection knowledge to all team members to ensure they are fully educated on brand guidelines and season strategy• Utilize fashion expertise to inspire others and build collaborative partnerships in a team-focused environment• Supporting the Team in maintaining the visual and housekeeping standards of the store• Conduct coaching and counseling sessions with the team to review performance and provide constructive, timely feedback• Oversee performance check in process for all store employees and establish individual goals• Identify and create action plans for team members in collaboration with the District Manager• Provide accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage and timely submissions of payroll records for all employees• The Store Manager may be assigned other responsibilities as the direct manager deems fit, pending the company’s business needs and career development purposes.• Communicate Company set KPi’s and identify strategies to ensure performance standards are met • Assisting with Store Events: Participating in the planning and the execution of promotional events, product launches, and other initiatives to drive foot traffic and boost sales.

  TEAM DYNAMIC• Liaison between Key holders and Assistant Managers to ensure clients experience high quality customer service, completing store operations efficiently and implementing sales strategies thus meeting and exceeding commercial goals.• Provides training to Key holders and Assistant Managers which may include cross-department functions.• Based on your experience with Calzedonia and performance, you may be selected to support NEW Stores Openings across the US as a team bonding opportunity and a chance to put your skills and knowledge to the test!• Participate in nationwide contests within other Calzedonia locations to show our team spirit!

  CAREER DEVELOPMENT OPPORTUNITIESAll Store Managers get the chance to learn new skills daily. We believe in hands-on experience training in different store functions to develop an entrepreneur mindset and spirit, such as: Guest Experience, Basic Store Operations, Business Acumen, Visuals Merchandising, Stock Management, and much more!

  #TeamworkMakesTheDreamWorkWe are all team players! Our leaders always encourage development between team members to support professional growth.

  #KnowledgeisPowerShare your knowledge and experience with new team members! We strongly believe in consistent training and development of our teams. Many of our success stories started their careers from being part of our store teams and have grown to be future District Managers, Sales Directors, HQ Department positions and beyond!

  Be a part of the Calzedonia USA story and make your mark!

  Qualifications

  JOB REQUIREMENTS

  • Eligibility to work in the US for any Employer• High School graduate or equivalent• Minimum 4 years of experience in customer service and contemporary retail industry preferred• Strong verbal and written communication skills• Commitment, being self-motivated and goal oriented• Problem solving• You are able to work a flexible schedule, including nights, holidays and weekends• You are a people person! Working with a team to accomplish store goals, genuinely enjoying an environment of fun music and building connections with our guests for the best shopping experience.• You are able to lift in excess of 20 pounds and stand for long periods of time, bend, stretch, for a short distance engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance including climbing a ladder and use a step stool

  COMPENSATION & BENEFITS PACKAGE

  • Base Salary, plus monthly bonus based upon budget achievement, store volume and location.• Medical Insurance• Pet Insurance• Paid Time off• Paid Parental Leave*Must meet eligibility requirements• 401(K) matching• Pre-Tax commuter benefits for transit and parking (Depending on City/State)• Sign on Bonus• Referral bonus• Employee Discount• Free Uniform, and so much more!

  Accelerate your skills and build a foundation for your career!

  Min

  Max

• About the company

  Calzedonia was founded in 1987 in Verona, with the aim to create a new way of selling hosiery and beachwear for women, men and children, through a franchising sales network. Little more than twenty years later, the Calzedonia network boasts more than 2.000 shops throughout the world: Italy, Austria, Cyprus, Croatia, Czech Republic, Greece, Hungary, Mexico, Poland, Portugal, Russian Federation, Serbia, Slovenia, Spain, Sweden, Turkey, France, Macedonia, Montenegro, UK, Slovak Republic, Romania, Germany and Belgium.

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