• Job Description

  Req#: 4422682
  
  
  The Department of Community and Human Services (DCHS) values diverse perspectives and life experiences. The Department encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans and those with lived experience.
  
  The Department of Community and Human Services (DCHS) provides equitable opportunities for people to be healthy, happy, self-reliant and connected to community.
  
  The Adult Services Division (ASD) of DCHS works in partnership with communities to develop, support and provide human services programs focused on achieving results in housing stability, financial stability, healthy living, and social engagement for veterans, service members, and their families; older adults and their caregivers; and other populations who experience vulnerability. The division's work also includes efforts to strengthen connections within, and improve access to, the human services system.
  
  Adult Services Division (ASD) seeks a proven leader to fulfill the role of Strategic Business Administrator. This role is pivotal in not only understanding and optimizing business processes but also championing equity, social justice, and inclusion within the organization. This position will play a crucial role in bridging the gap between business needs, emergency operations and technology. This role will have at least one direct report and serve as a senior advisor to the Division Director.
  
  The primary focus of this position will be to serve as division lead on responding to emergent situations, understand, analyze, and document business processes, requirements, and objectives. This position will ensure the organization is meeting objectives while driving efficiencies, improving processes, and achieving business goals. This position will directly support vision setting and lead the internal communication efforts to ensure the division has shared awareness of ongoing operations.
  
  WHO MAY APPLY: This position is open to all qualified candidates that meet the minimum qualifications.
  
  REQUIRED MATERIALS: Candidates who wish to be considered must submit a complete King County application online and respond to the supplemental questions. Interviews will occur on or around April 15, 2024.
  
  WORK SCHEDULE: This position is exempt from the provisions of the Fair Labor Standards Act and is ineligible for overtime. Typical hours are Monday - Friday 8am-5pm. This position is not represented by a union.
  
  TELEWORKING REQUIREMENT
  The work associated with this position will be performed through a combination of teleworking complemented with onsite work and meetings as needed. Employees will have access to shared workspaces at various King County facilities. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.
  
  Employees will be provided with a County issued laptop and must maintain a workspace with an internet connection (access may be supplemented in some situations) where they can reliably perform work and remain available and responsive during scheduled work hours. Please note that when an employee conducts work that is likely to bring them in contact with another individual, safety precautions are required, including the wearing of masks in some situations. King County is doing its part to reduce the spread of COVID-19 and remains committed to reducing our carbon footprint.
  
  King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will be joining an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment.
  
  RECRUITER: Susan.Churchill@kingcounty.gov
  
  • Business Process Analysis: Understand, analyze, and document current business processes, requirements, and objectives within the Adult Services Division. Identify inefficiencies, bottlenecks, and areas for improvement.
  • Equity Leader: Provide guidance and ensure that data collection methods actively integrate equity principles. Advocate for equity, social justice, and inclusion within the organization, ensuring that all operational decisions and processes prioritize these principles and address disparities among vulnerable populations.
  • Business Strategy Alignment: Lead the planning meetings for strategic goals and vision setting, Support the Division Director in setting strategic goals and objectives for the division. Contribute to vision setting exercises, ensuring alignment with organizational priorities and values.
  • Business Acumen: Provide relevant insights and recommendations to leadership and ASD stakeholders with understanding of organization vision.
  • Problem Solving: Address business challenges by proposing effective solutions and strategies.
  • Efficiency Improvement: Drive efficiencies within the division by implementing process improvements, streamlining workflows, and leveraging technology solutions where applicable. Continuously monitor performance metrics and adjust strategies as needed to optimize outcomes.
  • Solution Design: Participate in designing solutions to ensure that the proposed solutions align with business goals and requirements.
  • Data Analysis: Analyze data to draw insights, make data-driven recommendations that support decision making.
  • Analysis: Perform and coach others in depth analysis of requirements to identify business problems, potential challenges, conflicts, opportunities and areas of improvement or optimization. This includes assessing the impact of change on existing processes and systems.
  • Risk Assessment: I dentify and assess project risks to help proactively mitigate potential issues.
  • Change Management: Manage change within the organization when implementing new processes or systems and help users adapt to change and provide training and support for smooth transition.
  • Documentation: Create comprehensive documentation that includes detailed requirements specifications, use cases, data/process flow diagrams, business process models, and user stories that serve as a reference for project teams.
  • Internal Communication Leadership: Lead internal communication efforts within the division, ensuring that all staff members have shared awareness of ongoing operations, priorities, and initiatives. Facilitate regular meetings, disseminate relevant information, and foster collaboration among team members.
  • Senior Advisory Role: Serve as a senior advisor to the Division Director, providing expert guidance on operational matters, strategic decision-making, and organizational development. Collaborate with other senior leaders to align divisional efforts with broader agency goals.
  • Collaboration and Partnership Building: Forge strong partnerships and collaborations with external stakeholders, including community organizations, government agencies, and other service providers. Coordinate efforts to strengthen connections within the human services system and improve access to resources for vulnerable populations.
  • Leadership: Ability to serve as an interim Team Leader which includes supervising multiple staff members and ensuring that goals/deliverables are met.
  • Perform other duties as assigned.
  Experience:
  
  1. Minimum 5 years of relevant experience in operations management, strategic planning, or business analysis, preferably within the human services or nonprofit sector.
  2. Experience in process improvement methodologies such as Lean Six Sigma, Kaizen, or Business Process improvement, with a track record of successfully implementing efficiency initiatives.
  3. Previous experience in a leadership or supervisory role, with demonstrated ability to mentor and develop staff members and foster a collaborative team environment.
  Qualifications:
  
  1. Bachelor's degree in Business Administration, Public Administration, Social Sciences, or a related field or equivalent education and experience.
  2. Familiarity with human services programs and knowledge of relevant regulations, policies, and best practices governing service delivery to vulnerable populations.
  3. Experience working with diverse communities and understanding of cultural competency principles.
  4. Proficiency in data analysis and interpretation, with the ability to use statistical software and analytical tools to derive insights from complex datasets.
  Knowledge:
  
  1. Understanding of equity, social justice, and inclusion principles and their application within organizational settings.
  2. Knowledge of emergency management protocols and best practices for preparedness, response, and recovery.
  3. Familiarity with business process modeling techniques and tools for documenting workflows, such as flowcharts.
  4. Knowledge of organizational development principles and change management methodologies.
  5. Understanding of technology trends and their potential impact on operations, including knowledge of relevant software applications and platforms.
  Skills:
  
  1. Strong analytical and problem-solving skills, with the ability to identify root causes of issues and develop practical solutions.
  2. Excellent communication skills, both verbal and written, with the ability to convey complex ideas clearly and persuasively to diverse audiences.
  3. Leadership and team management skills, with the ability to inspire and motivate others towards common goals.
  4. Project management skills, including the ability to prioritize tasks, manage timelines, and allocate resources effectively.
  5. Collaboration and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders and work effectively in a team environment.
  6. Attention to detail and a commitment to accuracy in all aspects of work.
  7. Adaptability and flexibility, with the ability to thrive in a fast-paced, dynamic environment and navigate uncertainty with resilience.
  
  *Desired Qualifications:
  
  • Demonstrated experience in emergency response and preparedness, including coordinating resources, developing contingency plans, and leading teams during crisis situations.
  Forbes named King County as one of Washington State's best employers.
  
  Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.
  
  Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.
  
  King County is an Equal Employment Opportunity (EEO) Employer
  
  No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
  
  To Apply
  
  If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.

• About the company

  King County is located in the US state of Washington.

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