• Job Description

  Req#: 702369
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  The Operational Services Division (OSD) is a progressive, results-driven agency of the Commonwealth of Massachusetts within the Executive Office for Administration and Finance. OSD is a government agency that in many ways runs like a business focusing on providing best value to its customers. OSD offers a hybrid work environment, professional development, tuition remission, competitive health benefits, and retirement benefits to its team members. OSD uses modern goal setting techniques such as The 4 Disciplines of Execution and Agile project management to promote cross-boundary collaboration within the agency.

  The Strategic Sourcing Unit is in the midst of a transformation to be a more customer and vendor centric organization. As a result, we’re moving to two functional areas – Strategic Sourcing and Contract Management (account relationships management) OSD is seeking motivated, progressive individuals to become an integral part of the Strategic Sourcing Team. When you choose to apply to this opportunity, it is because you are interested in being part of the transformation of this unit. You have a knack for understanding contracts, and building relationships and a passion for the customer experience.

  OSD is looking for candidates with the aptitude to work collaboratively through effective communication to ensure a strong working relationship with both vendors and buyers. The Contract Managers will have an in depth knowledge of contracts, being able to be the point of contact for both buyers and vendors to ensure the contract is being utilized in accordance with its terms and conditions. Essentially as an account manager, you will need to evaluate vendor performance against key performance indicators, host Quarterly business reviews, hold vendors to compliance requirements and provide feedback to your teammates on the Strategic Sourcing team.

  A successful candidate will have the following skills and competencies to fulfill the responsibilities of the Contract Manager role:

  Competencies:

  • Strong customer service skills with the ability to speak and understand the needs of our buyer community of executive agencies and municipalities, as well as vendors who provide the services.
  • Ability to assess the performance of vendors on our contracts to determine the level of compliance with key performance indicators and the quality of the service that they provide to our customers purchasing products and services.
  • Internal and external issue resolution and risk management
  • Excellent interpersonal skills and ability to network develop strong relationships to resolve issues
  • A critical thinker with the ability to problem solve.
  • Be able to generate reports, understand reports and determine what they are conveying and then turn the knowledge into actionable work for improved buyer/vendor performance.
  • Ability to assess a complex situation and identify how to plan for a timely resolution
  • Ability to quickly shift priorities to meet demand from customers.

  • Able to build and foster relationship both internally and externally
  • Ability to prepare written communication, which are compelling, clear and concise.
  • Gains mutual support and buy-in with negotiation and Influence.

  The responsibilities of this position

  • Ability to understand contract terms and conditions including reporting requirements of Statewide contract to be able to communicate effectively with buyers and vendors
  • Provide support to both suppliers and eligible purchasing entities – all stakeholders in the sourcing lifecycle.
  • Measure and manage “suppliers’” (aka vendors, providers, agencies, firms, etc.) performance relative to contracted service levels and Key Performance Indicators (KPIs). Identify and resolve performance issues to ensure customer satisfaction.
  • Follow-up on issues, continual monitoring, and contract compliance
  • Work closely with Strategic Sourcing Managers to share information that could be useful in future initiates

  Preferred Qualifications:

  • Background in a field that requires strong analytical, oral communication and written communication skills
  • A successful candidate must be a strong leader and be able to demonstrate key business results as a change agent in a dynamic organization
  • Ability to maintain effective working relationships with internal and external customers

  • Strong skills in the use of Microsoft Office including Word, Excel, PowerPoint, and Access
  • Contract management in local or state government is a plus
  • Demonstrated experience in interpreting contract terms

  Candidates must submit a cover letter documenting their experience related to the Administrator VI – Contract Manager position

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  MINIMUM ENTRANCE REQUIREMENTS:

  Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least one (1) year must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.

  Substitutions:

  I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.

  II. A Bachelor’s degree in a related field may be substituted for two (2) years of the required (A) experience.

  III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.

  IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.

  Comprehensive Benefits

  When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

  Want the specifics? Explore our Employee Benefits and Rewards!

  Executive Order #595: As a condition of employment, successful applicants will be required to have received COVID-19 vaccination or an approved exemption as of their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for exemption.

  An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

  The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

• About the company

  Official website of the Commonwealth of Massachusetts

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