• Job Description

  Req#: 14084

  Are you looking for a new role where you can learn some new skills and showcase your potential?

  We are searching for an individual to join us. You will be an integral part of a lively operational centre, responsible for minimising the effects on National Highways Network for current and forecasted incidents.

  Immerse yourself in a career that never sleeps! Our dedicated team ensures uninterrupted service 24/7, 365 days a year (yes, that means even on Christmas day!) You will need to be comfortable working six shifts on and having four well-deserved days off, offering a magnificent blend of variety and work-life balance. Shift patterns include two early shifts (6am-2.30pm), two late shifts (1.30pm-11pm) and two night shifts (9pm-6.30am).

  Car commuters will find Quinton Business Park easily accessible as it is situated close to the M5. With 24 hours working patterns it is crucial to remember that there aren't many public transportation choices in this area. Please keep in mind that the chosen applicant might have to depend on different forms of transportation for their daily commute to and from work.

  This is not just a job; it's an opportunity to be part of a growing team where every day presents new challenges and chances to make a meaningful impact. Whether you have a customer service or a data entry background, or are used to working unsociable hours, we would love to talk with you!

  What you will be doing:

  • Receiving information about events and incidents occurring, assessing the information then creating and monitoring these events on the National Traffic Information Service (NTIS) system
  • Supporting with the management of events and incidents via the setting of Variable Message Signs across the Strategic Road Network (Ultimately updating the big signs you see on the motorway!)
  • Monitoring traffic data to help detect current events
  • Confirming and monitoring automated roadwork events
  • Making sure that all collaborators and other interested parties are advised in accordance with agreed procedures
  • Liaising with internal clients

  What you’ll bring:

  • Good communication skills, both verbal and written, with the ability to deliver a high-quality customer service in a professional manner, creating trust and confidence
  • Good PC skills and be confident using Microsoft Office applications
  • Proficient time management of own workload under the pressure of a dynamic working environment
  • Good attention to detail
  • Data entry skills
  • Effective teammate, who constantly displays dedication and flexibility
  • Articulate and able to maintain good relationships with colleagues and clients

  It would be great if you had:

  • Experience of shift work/unsociable hours

  If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

  Loved reading about this job and want to know more about the sector?

  We support the UK Government to tackle today’s biggest challenges. We combine technical expertise and delivery capability with vision to accelerate change and reinvent the way that Public Services are designed and delivered. We work with energy and integrity to build intelligent, highly secure, joined-up solutions that make a difference to everyday lives. We’ve been helping Government to make a difference for 50 years, creating common systems and approaches, enabling government to work across multiple agencies and radically transform how Public Services are delivered. Empowering Government to make a difference to everyone, every day.

• About the company

  Sopra Steria Group SA is a European information technology consultancy established in September 2014 upon the merger of Sopra Group SA and Groupe Steria SCA.

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