Employer Industry: Telecommunications

Why Consider this Job Opportunity:
- Competitive pay up to $20.00/hr
- Full benefits package including Health, Vision, Dental
- Aggressive 401k match up to 6%
- Opportunity for career advancement and leaving a mark on the Telecomm industry
- Rapidly growing company with a customer-focused approach
- Nation's largest independently owned 100% Fiber Optic company

What to Expect (Job Responsibilities):
- Troubleshoot voice, data, and video troubles
- Provide technical training to peers
- Answer incoming calls and ensure service levels are met
- Perform customer premise fault analysis, isolation, and remediation
- Interface with customers, engineers, vendors, and technicians to resolve trouble reports

What is Required (Qualifications):
- High school Diploma or GED required and IT/Help Desk/NOC or A+, CCNA, CCNP or equivalent degree/certification
- 2 years’ experience in the telecommunications industry troubleshooting VOIP, SIP, and/or TDM technologies
- Metaswitch experience (UMG, CFS, EAS, SIP Provisioning Server, SAS, MetaView)
- Ability to work with SS7, ISUP, SIGTRAN, TCAP, AIN, SIP, T1, T3, and SONET with Adtran Voice Gateway experience
- Excellent verbal and written communication skills both internally and externally

How to Stand Out (Preferred Qualifications):
- Juniper switch experience and understanding of routing and tagging traffic
- Preferred Accedian & Nokia knowledge

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