• Job Description

  Req#: C9388-23-0791?language=en&page=41&sort=publicationDateDesc

  Job summary

  To provide comprehensive administrative and co-ordination support, reactive to the needs of a Adult Social Care (Torbay) Delivery, Markets and Contracts Team. There will be an expectation for the post holder to be highly motivated, flexible and multi-skilled with excellent organisational skills and good team player.

  To support the Adult Social Care (Torbay) Delivery, Markets and Contracts Team who work across Torbay Communities teams covering a population of 134,500 people and around one-in-four of Torbay's population are aged 65 years and over.

  Main duties of the job

  • Provide comprehensive administrative support to the Adult Social Care (Torbay) Delivery, Markets and Contracts Team
  • Collation and submission of monthly reports for the team
  • Maintain electronic diaries, booking and re-scheduling appointments
  • Produce documents via copy and audio transcription, composing non-routine letters as necessary
  • Support and facilitate meetings through: sourcing suitable venues, recording of notes / minutes and distribution of associated paperwork. Follow up actions as necessary. To include:
    • Minutes for TSDFT Internal Meetings
    • Minutes for Market Provider meetings and other ad hoc meetings
  • Review and update Patient / Client records on a bespoke database ensuring accurate recording and retrieval of data
  • Undertake general office duties to include dealing with the post (collections and outgoing), scanning / photocopying / faxing / laminating and associated tasks
  • Undertake Duty Admin/Go To role - first point of contact in the DMCQ team on a rota basis
  • Administrative cover as required to cover sickness and annual leave
  • Maintain HR filing system both manual and electronic to include: supervision / appraisal paperwork, sickness forms, letters etc
  • Making up of the profession specific assessment packs/ initial visit packs
  • team panelsOrdering of stationery for the service
  • Dealing with IT Issues within the Team and "trouble shooting" where possible
  • Support the Head of Strategic Delivery in the Health and Safety requirements for the building

  About us

  The Adult Social Care (Torbay) Delivery, Markets, Contracts & Quality Team provide support Baywide and the team administrator will provide comprehensive administrative and co-ordination support.

  Date posted

  08 August 2023

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  £22,816 to £24,336 a year Per Annum

  Contract

  Permanent

  Working pattern

  Full-time, Flexible working, Home or remote working

  Reference number

  388-5458878-A&C

  Job locations

  Tor Hill House

  Union Street

  Torquay

  TQ2 5QW

  
  

  Job description

  Job responsibilities

  • Work within a multi-disciplinary environment ensuring that communication with appropriate team members is effective and accurate
  • Produce clear and accurate written correspondence (including the composition of ad-hoc routine letters) e.g., reports, presentations, audio recording of minutes and use of the Trust intranet and internet as required
  • To ensure that all communication is within the boundaries of client confidentiality and seek guidance when unsure
  • Facilitate and plan meetings as requested
  • Excellent interpersonal and communication skills both written and verbal
  • Able to deal confidentially and tactfully with people at all levels
  • Willingness to embrace new ways of working / changes.
  • Clients and their relatives and other agencies
  • Professionals and colleagues across the Trust (Managers, Community Staff, Administrators) and disciplines (nursing, social care, therapists) Office based environment with contact via telephone, electronic and paper correspondence

  Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.

  #caretojoinus

  Job description

  Job responsibilities

  • Work within a multi-disciplinary environment ensuring that communication with appropriate team members is effective and accurate
  • Produce clear and accurate written correspondence (including the composition of ad-hoc routine letters) e.g., reports, presentations, audio recording of minutes and use of the Trust intranet and internet as required
  • To ensure that all communication is within the boundaries of client confidentiality and seek guidance when unsure
  • Facilitate and plan meetings as requested
  • Excellent interpersonal and communication skills both written and verbal
  • Able to deal confidentially and tactfully with people at all levels
  • Willingness to embrace new ways of working / changes.
  • Clients and their relatives and other agencies
  • Professionals and colleagues across the Trust (Managers, Community Staff, Administrators) and disciplines (nursing, social care, therapists) Office based environment with contact via telephone, electronic and paper correspondence

  Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.

  #caretojoinus

  Person Specification

  Knowledge

  Essential

  • oAbility to provide a high standard of administrative support for meetings - e.g. organising, booking venues and minute taking
  • oFlexible and adaptable approach.
  • oAbility to work with minimum supervision and on own initiative
  • oHigh degree of accuracy and attention to detail.
  • oEffective team player
  • oAbility to communicate at all levels
  • oAbility to respect confidentiality and deal with matters of a sensitive nature
  • oAbility to time manage and organise work effectively and be able to work under pressure with frequent interruptions

  Qualifications

  Essential

  • Good standard of education, to GCSE level (or equivalent)
  • oEvidence of continuing professional or personal development
  • oNVQ Level2 Business Administration or equivalent level experience

  Desirable

  • oECDL (European Computer Driving Licence)
  • oRSA Level 3, or equivalent
  • oNVQ Level 3 Business Administration

  Skills

  Essential

  • oAdministration meetings with team processes -Facilitation of meetings, effective minute taking and document distribution
  • oPresentation of various documentation using Microsoft office
  • oUse of bespoke database for data input and retrieval
  • oEffective management of Outlook
  • oExcellent organisation skills with the ability to prioritise work of self and others whilst dealing with conflicting demands
  • oGood communicator, able to use negotiation skills and deal with confidential issues
  • oPositive attitude towards mental ill health and disability
  • oGood keyboard skills
  • oAccurate keyboard skills with a minimum speed of 50 wpm
  • oIntermediate IT skills - in Microsoft Office Packages i.e.: word, Excel, PowerPoint, Outlook and the ability to "troubleshoot" any IT issues

  Desirable

  • oExperience of working in a multi-disciplinary environment

  Person Specification

  Knowledge

  Essential

  • oAbility to provide a high standard of administrative support for meetings - e.g. organising, booking venues and minute taking
  • oFlexible and adaptable approach.
  • oAbility to work with minimum supervision and on own initiative
  • oHigh degree of accuracy and attention to detail.
  • oEffective team player
  • oAbility to communicate at all levels
  • oAbility to respect confidentiality and deal with matters of a sensitive nature
  • oAbility to time manage and organise work effectively and be able to work under pressure with frequent interruptions

  Qualifications

  Essential

  • Good standard of education, to GCSE level (or equivalent)
  • oEvidence of continuing professional or personal development
  • oNVQ Level2 Business Administration or equivalent level experience

  Desirable

  • oECDL (European Computer Driving Licence)
  • oRSA Level 3, or equivalent
  • oNVQ Level 3 Business Administration

  Skills

  Essential

  • oAdministration meetings with team processes -Facilitation of meetings, effective minute taking and document distribution
  • oPresentation of various documentation using Microsoft office
  • oUse of bespoke database for data input and retrieval
  • oEffective management of Outlook
  • oExcellent organisation skills with the ability to prioritise work of self and others whilst dealing with conflicting demands
  • oGood communicator, able to use negotiation skills and deal with confidential issues
  • oPositive attitude towards mental ill health and disability
  • oGood keyboard skills
  • oAccurate keyboard skills with a minimum speed of 50 wpm
  • oIntermediate IT skills - in Microsoft Office Packages i.e.: word, Excel, PowerPoint, Outlook and the ability to "troubleshoot" any IT issues

  Desirable

  • oExperience of working in a multi-disciplinary environment

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  Torbay and South Devon NHS Foundation Trust

  Address

  Tor Hill House

  Union Street

  Torquay

  TQ2 5QW

  
  

  Employer's website

  https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)

  Employer details

  Employer name

  Torbay and South Devon NHS Foundation Trust

  Address

  Tor Hill House

  Union Street

  Torquay

  TQ2 5QW

  
  

  Employer's website

  https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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