Why USAA?

Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

The Opportunity:

As a dedicated Strategic Innovation Director, you will support USAA's strategic objectives by researching and testing innovations related to strategically defined business focus areas. Accountable for determining the feasibility and viability of innovation concepts to include early-stage research, ideation, design, incubation, prototyping, piloting, developing a business case and/or partnering with business leadership for innovation efforts.

This position can work remotely in the continental U.S. with occasional business travel.

What you'll do:

• Conduct quality reviews and observes team members in the development and delivery of their work; delivers coaching and on the job training; leads team in resolution of project level challenges.
• Identifies strategic business opportunities and exercises a disciplined thought process to evaluate the problem statement and possible solutions.
• Delivers a work product which is a qualified concept with a formal recommendation to Strategy partners to pursue or not pursue.
• Determines and launches the incubation approach through experiments to test assumed business value for new opportunities (technology, channel, etc...), which includes coordination with internal business partners and securing funding.
• Assesses feasibility and viability by evaluating whether the concept is technically and legally possible, and within realm of affordability.
• Tests for market need and interest.
• May serve as a process owner for business deliverable.
• Serves as a consultant to executive management on innovation issues. Assists unit director with managing workloads and resource planning; coordinates executive level communications.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 8 years of experience in a business and/or staff function such as property and casualty, banking, or financial services that includes 4 years of experience leading and launching innovative solutions, leading wide-ranging, diverse, and matrixed functional roles, managing IT backlogs and releases, and/or executing effective solutions against a problem set.
• Demonstrated problem solving abilities, experience with human centered design practices, agile, or a lean start-up project approach.
• Detail oriented with a strong ability to manage and execute multiple competing projects across multiple CoSA’s, business areas or external parties.
• Demonstrated ability to influence stakeholders from all levels of executive management an on an Enterprise-wide basis.
• Advanced knowledge of project-based methodologies such as Agile, Lean Start Up, Scrum, Portfolio Management, and tools such as Jira, Asana, Tableau, Salesforce, Rally, and Clarity.
• Ability to effectively connect cross-functionally throughout the organization.
• Subject matter expert level of business acumen in the areas of business operations, industry practices and emerging trends.

What sets you apart:

• Insurance experience (e.g., P&C, Life).
• Advanced business acumen and experience with digital transformation, Innovation, strategy planning, and/or business model development or R&D.
• Experience interfacing and partnering with internal stakeholders and external vendors to achieve win/win outcomes that deliver quantifiable business value.
• Experience connecting emerging technologies and market trends with the P&C value chain including past projects dealing with cloud architecture & SaaS, blockchain, NLP, and/or ML/AI.
• Self-starter with the ability to collaborate, adapt, and thrive in a matrixed environment.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $104,660.00 - $199,970.00.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.