• Job Description

  Req#: 202312-126804

  The Position

  The Strategic Workflow Consultant demonstrates and positions the end-to-end value of Roche’s molecular portfolio of solutions (systems) and Roche Healthcare Consulting (RHC) services to our customers. You will work with our hospital, IDN, and reference laboratory customers by analyzing and improving complex automated laboratory solutions to improve customers’ molecular workflow processes. You will address customers' unique priorities, challenges, and needs through continuous improvement efforts, which may include collecting customer feedback/data, refining methods/tools, performing complex analyses, and recommending solutions.

  Key Roles & Responsibilities

  • Assess and advise hospital, IDN, and reference laboratory customers by analyzing and addressing their molecular workflow, work practices, and/or operational issues by following a standardized end-to-end approach that creates evidence-based, differentiated value for the molecular solution portfolio

  • Influence others to adopt near-term and longer term solutions by credibly recommending lab practice/lab design changes to improve waste, cut cost, improve quality, safety, and improve turnaround times

  • Partner with external customers and internal stakeholders (pre-sales, post-sales, marketing, IT, and other teams) to implement detailed customer installation requirements which meet customers’ needs with fully functioning products/solutions

  • Deliver consulting services, such as Visioning Workshops, Lab Collaboration Modeling, and Rapid Improvement Methodologies

  Who You Are

  MINIMUM QUALIFICATIONS

  • Bachelor’s degree in business, engineering, computer science, healthcare or related field.

  PREFERRED QUALIFICATIONS

  • Able and willing to travel +75% of the time, including overnight travel, and reside in the eastern half of the US near a major metropolitan airport

  • 5+ years experience in a clinical molecular laboratory performing sample processing, nucleic acid extraction, amplification and detection techniques in hospitals, IDNs, or reference laboratories

  • Sales, service, application, and/or consulting experience in an external customer-facing role

  • Strong interpersonal skills to effectively lead, manage, and influence people at various organization levels internally and within customer sites

  • Proficiency using Laboratory Information Systems (LIS) and Middleware; familiarity with Roche Infinity

  • Strong organization and analytical skills to uncover key technical, operational, and strategic workflow issues and support consulting engagement conclusions and recommendations

  • Familiarity with Roche and/or competitor molecular products

  Additional Information

  • This is a remote, field-based position.

  • Relocation benefits are not provided with this position.

  • Company car is provided with this position.

  #LI-SC4

  #LI-Remote

  Who we are

  At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

  As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation. These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people's lives.

  Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

  If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants .

• About the company

  606018 F. Hoffmann-La Roche AG is a Swiss multinational healthcare company that operates worldwide under two divisions: Pharmaceuticals and Diagnostics.

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