• Job Description

  Req#: R-379766

  Title: Strategy, Transformation & Business Services Executive – Technology for the Chief Operating Office

  Reports to: CIO for the COO

  • NY, NJ, Charlotte NC, Irving TX, AZ

  Wells Fargo Technology

  Technology at Wells Fargo is at the heart of what enables us to satisfy our customers’ financial needs and help them succeed financially. The Wells Fargo Technology (WFT) team leads technology for one of the highest market cap financial services institutions in the world, helping 76.6 million customers conduct an average of 95 million transactions each day, helping more end-customers every day – both in the United States and across the globe – than any other division in our company.

  Wells Fargo Technology’s goal is to exceed Wells Fargo customers’ expectations and directly enable them to succeed financially. Through technology and operations services, Wells Fargo Technology interacts with customers more than 12 billion times a year through branch, mobile, online, ATM and telephone transactions. Wells Fargo Technology impacts customers directly through systems availability and security, as well as indirectly, through Wells Fargo business partners who offer and deliver a myriad of products and services that meet customers financial needs. Wells Fargo Technology strives to be a competitive advantage for the company and effective information management is one example of where we can take our capabilities to a new level of excellence.

  The Wells Fargo Technology team helps customers directly every time they do business with the company, delivering a true One Wells Fargo experience and ensuring their security, regardless of channel. We also help customers by remaining trusted partners working with all lines of business (LOB) to develop and deliver value-added products and services. To do this, Wells Fargo Technology draws on the talents and motivation of thousands of technology team members across the enterprise.

  Technology for the Chief Operating Office

  The Technology for the Chief Technology Office (TCOO) organization provides technology services for the Chief Operating Office. This includes operations, control executives, strategic execution, business continuity and resiliency, data solutions and services, regulatory relations, customer experience, enterprise shared services, supply chain management, and the corporate properties group. TCOO provides technology solutions and manages application portfolios for these groups to support modernization and optimization.

  In TCOO, we streamline operations functions by leveraging automated and cutting-edge experiences for our clients and employees built on the strong foundations of secure, scalable and highly reusable components with engineering led culture and diverse talent.

  Position Responsibilities and Expected Outcomes

  TCOO Strategy, Transformation & Business Services Executive

  TCOO is hiring an executive leader that possess broad-based experience transforming technology organizations within a regulated environment and complex architectural and financial constraints. As the right hand to the CIO, this leader will play a critical role in overseeing the day-to-day operations of the organization, ensuring efficient and effective support. This executive position is responsible to develop and implement the TCOO’s strategic vision and operational plan, driving key initiatives, streamlining processes, and maximizing the value of IT investments.

  This role will be responsible to deliver all core business services; initiative portfolio planning and delivery, employee communications and engagement, workforce, and workplace planning, to drive key operational business processes with a focus on efficiency. In addition, this leader will collaborate and work closely with functional and business CIO organizations to drive cross-TCOO strategic initiatives including Agile Deployment, Cloud Migration Strategy, and Operational Transformation. This position will report directly to the CIO for COO with a dotted line into Office of the Head of Technology.

  This leader will drive collaboration and integrate innovative capabilities in their area of accountability, including partnering with strategic suppliers to ensure engineered solutions align with end-state designs that securely and reliably modernize our technology stack. This role will design and implement a robust framework that guides our transformation initiatives ensuring seamless integration and sustained improvements across TCOO and the COO functions.

  Key Responsibilities

  Strategic Leadership:

  • Collaborate with the CIO to develop and implement operational strategies that align with Wells Fargo and Technology’s overall mission and goals.
  • Lead strategic cross-organizational initiatives, including but not limited to Agile Transformation, Cloud Migration, Efficiency Initiatives, and Operational Transformation.
  • Act as a key member of the executive team, contributing to strategic decision-making processes.

  Operational Management:

  • Ensure operational efficiency and effectiveness, optimizing processes and systems to improve productivity and reduce costs.
  • Develop and implement operational policies and procedures that ensure compliance and promote organizational standards.

  Portfolio Management and Capacity Planning:

  • Manage the TCOO’s portfolio of projects and initiatives, ensuring alignment with strategic objectives and resource availability.
  • Oversee capacity planning to ensure that resources are effectively allocated to meet current and future operational demands.
  • Prioritize projects and initiatives based on strategic goals and resource capacity.

  Communications and Engagement:

  • Develop and implement effective communication and engagement strategies to ensure clear and consistent messaging across the organization.
  • Facilitate communication between the operations team and other departments to ensure alignment and collaboration.
  • Act as a spokesperson for the operations team, representing operational interests and updates to the executive team and stakeholders.

  Team Leadership and Talent Strategy:

  • Lead, mentor, and develop the operations team, fostering a culture of high performance, collaboration, and continuous improvement.
  • Develop and implement talent strategies to attract, retain, and develop top talent within TCOO.
  • Ensure proper resource allocation and management to meet operational demands.
  • Collaborate with HR to design and implement professional development programs and succession planning.

  Performance Monitoring and Analytics:

  • Set comprehensive goals for performance and growth, monitoring and evaluating results.
  • Implement metrics and OKRs to measure operational success and drive continuous improvement.
  • Utilize analytics to inform decision-making and identify opportunities for operational improvements.
  • Prepare and present reports on operational performance to the CIO and executive team.

  Critical Leadership Capabilities

  Strategic Thinking

  • Anticipates future end-consumer needs.
  • Provides board-level communication of efforts and progress.
  • Translates strategies into specific objectives and key results for units and individuals.
  • Collaborates across the organization to proactively execute on needed outcomes.

  Driving Results

  • Delivery-oriented with a concentrated focus on quality for cornerstone capabilities.
  • Demonstrates strong sense of accountability, with a willingness to fail and persevere.
  • Reviews performance and progress on a regular basis to ensure team is achieving results.
  • Tests to see if goals are sufficiently challenging and implements corrective action based on deviations.

  Collaborating and Influencing

  • Designs a delivery culture centered on agile skill growth.
  • Seeks the best outcome for customers independent of domain or scope of control.
  • Strategically engages key stakeholders to shape end-state designs.

  Building People Capability

  • Serves as a talent magnet for the technology organization within Wells Fargo Technology.
  • Dedicates time and energy to maintaining and growing followership of high-caliber, highly motivated talent.
  • Gives critical feedback in behavioral terms and discusses suggestions for improvement.
  • Uses existing institutional programs and brings new practices and strategies to support employees’ career growth in individual ways.
  • Uses a regular assessment and feedback process to focus the development effort.

  Required Qualifications

  • 8+ years of Technology Strategic Leadership experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
  • 4+ years of Management experience

  Desired Qualifications

  • The candidate must be comfortable in front of large audiences to develop, influence and foster the community.
  • Expertise in Agile Methodologies and Certification
  • Demonstratable knowledge and understanding of technology support: Cloud, Microsoft Azure Google Cloud Certification such as Google Cloud Digital Leader certification.
  • Knowledge and understanding of technology support: web and services platforms along with system integration: engineering or platform engineering experience.
  • Must have strong executive presentation and relationship building skills. Ability to present a message clearly and succinctly to business leaders, product leaders and very large and executive audiences.
  • Extensive experience in technology leadership roles within the financial services industry, preferably in a large-scale enterprise environment.
  • Strong expertise in risk controls self-assessment and implementing effective risk management strategies.
  • Proven track record of developing and executing technology strategies aligned with business objectives.
  • Deep understanding of regulatory compliance, security, and privacy requirements within the financial services sector.
  • Strong leadership skills with the ability to inspire and lead teams through transformational change.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
  • Strategic mindset and the ability to think critically and solve complex problems.
  • Transformation experience within large matrixed organizations and how to simplify the organization.
  • Understanding of different approaches towards organizational design.
  • Understanding of financial and budgeting practices and how an enterprise would operate in a product centric manner.
  • Understanding of complex organizational design.
  • High level understanding of enterprise and domain architecture.

  Posting End Date:

  12 Jul 2024

  *Job posting may come down early due to volume of applicants.

  We Value Diversity

  At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

  Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

  Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

  Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

  Applicants with Disabilities

  To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

  Drug and Alcohol Policy

  Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

  Wells Fargo Recruitment and Hiring Requirements:

  a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

  b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

• About the company

  Wells Fargo & Company is an American multinational financial services company with corporate headquarters in San Francisco.

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