Job Title

Job Description

For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best-in-class educational experience and make Kaplan a great place to work.

The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them.

The Student Advisor provides post-enrollment consultative services throughout the academic journey of an assigned cohort of Purdue Global students. Student Advisors are responsible for building supportive relationships; preparing new students for the rigors of their program; fostering positive student experiences; monitoring attendance, student progress, and academic success; and providing accurate and timely guidance and support related to PG policies, procedures, degree requirements and related academic matters.

Candidates must be available to work the following schedule:

Monday- Thursday (9am-6pm or 10am -7pm ET with 1-2 late days 12pm -9pm ET) & Friday (9am -6pm ET)

Key Responsibilities

• Advises students on academic programs, policies, procedures and course requirements; serving as liaison with other University departments as needed.

• Evaluates and monitors students' academic progress, and develops appropriate outreach strategies as necessary.

• Handles general student inquiries and/or concerns while working as single point of contact for students during research and communication of resolution

• Assesses students' stage of development (academic, career, personal) and guides them to more specialized student counseling services, such as Student Assistance Program, Career Mentorship, etc.

• Acts as an advocate for positive student experiences, while continuously reinforcing the importance of student self-sufficiency.

• Actively promotes Office of Student Life communities and events, and works in partnership with Office to engage students in relevant clubs and organizations.

• Maintains accurate and thorough student records and documentation of communications had with students within our internal student information management systems.

• Performs verification and quality control activities for new/returning student enrollments including accurate and timely data-entry, verification of receipt of required documents, and orienting students to Purdue University Global.

• Works as an active member of a team to ensure a positive student experience for all students, whether specifically assigned or not.

Minimum Requirements:

• Bachelor's Degree (B.A./B.S) in Education, Business, or field related to area of assignment

• 3+ years related experience

• Client service, student support, or other experience related to area of assignment

• Two years experience for every year of formal education required.

• Proficiency with computers and an ability to learn fundamental workings of content management systems and web applications. Daily assignments include extensive use of Microsoft Word, Excel, and email.

• Excellent written/verbal communication skills

• Ability to follow processes, work effectively on a team, and maintain a positive attitude

• Ability to quickly learn how to use a database management system

• Ability to multi-task and work in a fast-paced deadline-oriented environment

• Ability to work independently with minimum supervision

• May be required to work evening and weekend shifts

We offer a competitive benefits package including:

Remote work providing flexible work/life balance
Comprehensive Retirement Package automatically enrolled in The Company Contribution Plan (8-10% annual company contribution based on tenure)
Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members
Competitive health benefits and new hire eligibility starts day-1 of employment
Generous Paid Time Off includes paid holidays, vacation, personal, sick paid time-off, plus one (1) volunteer day and one (1) diversity and inclusion day to participate and give back to our local communities
And so much more!

#LI-NMB
#LI-Remote

This position is a Salary Grade A

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Kaplan is an Equal Opportunity Employer. All positions with Kaplan are paid at least $15 per hour or$31,200 per year for full-time positions. Compensation for specific positions are based on job level, skills, years of experience, and education, among other factors. Additionally, certain positions are bonus or commission eligible. Information regarding benefits can be found here.

Diversity & Inclusion Statement :

Diversity inspires innovation and growth in the Kaplan community. Kaplan strives to be a model employer for inclusiveness. Not only does Kaplan value its employees for their professionalism and skills, but also for the unique viewpoints they bring to the Organization. Kaplan's employees bring diverse perspectives, ideas, and backgrounds that give Kaplan a competitive edge in anticipating and exceeding our students' needs in today's global market. Learn more about our culture.