• Job Description

  Req#: 527
  Position Type:
  Spartan Recreation/ Student Assistant
  
  
  Date Posted:
  6/27/2025
  
  
  Location:
  San Jose, CA
  
  
  Responsible for preventing emergencies by monitoring the form and technique of climbers, and enforcing all Spartan Recreation rules, regulations, policies and procedures.
  Respond to all injuries and assist in immediate first aid and proper emergency procedures.
  Responsible for building an inclusive, welcoming, and fun climbing community through individual interactions, programs, and activities.
  Accountable for the day-to-day operations of the climbing wall including opening and closing procedures, equipment inspections, instruction of climbing courses, and route setting.
  Responsible for developing, facilitating, setting up, and taking down climbing programs and events with the assistance of Climbing Wall Attendants.
  Assist the Climbing Wall and Team-Building Supervisor with the recruiting, hiring, training, supervising, and evaluation of Climbing Wall Attendants.
  Responsible for delegating tasks to Climbing Wall Attendants and other Climbing Wall Supervisors to make sure that all details surrounding customer service, instruction, community building and safety are met, completed and/or followed during every shift.
  Demonstrate safe belaying and climbing practices according to those put in place by Spartan Recreation and climbing industry standards at all times.
  Communicate effectively with patrons, staff and spectators.
  Address customer service-related questions in a positive manner.
  Properly communicate and document any incidents or accidents Climbing Wall and Team-Building Supervisor and Spartan Recreation Facility supervisor and professional staff.
  Review inventory and maintenance logs and report any deficiencies to the Climbing Wall and Team-Building Supervisor
  Assist Climbing Wall and Team-Building Supervisor in leading in-house climbing specific meetings, trainings, and workshops.
  Attend all regularly scheduled staff meetings, training days, and workshops.
  Assist in the planning, development, facilitation, and set up/tear down of Team Building operations
  Respond to emergency situations by administering appropriate first aid and/or CPR/AED procedures.
  Ensure all equipment is used in an appropriate manner that promotes safety and is stored properly.
  Perform additional duties as assigned.
  Desire to work in Spartan Recreation and as part of a team.
  Interpret and implement proper policies and procedures for climbing area.
  Reliable, self-motivated; able to solve problems and make decisions based on SJSU mission and guiding principles.
  Respond to emergency situations by administering appropriate first aid and/or CPR/AED procedures.
  Ensure all equipment is used in an appropriate manner that promotes safety and is stored properly.
  Positive attitude, self-control, and demeanor in handling emergency and stressful situations.
  Must be professional, organized and detail-oriented. Ability to collaborate with other departments on multiple projects while staying focused and on task.
  Excellent customer service, ability to manage conflicts, and create an inclusive environment.
  Effective verbal and written communication skills.
  Ability to quickly and effectively respond to emergencies.
  Interpret and implement proper policies and procedures for all emergencies.
  Maintain a professional appearance and attitude.
  Ability to develop effective working relationships with a diverse community clientele.
  Able to lift 45 pounds safely and stand for an extended period of time.
  CWI Climbing Wall Instructor Level 3 or Equivalent training preferred or must complete within three months of hire.
  Must attend in house climbing training program.
  Current First Aid/CPR/AED certification, American Red Cross preferred. Online certifications will not be accepted.
  Must be a current matriculated SJSU student
  Demonstrated ability to lead and teach effectively.
  Minimum of 6 months ropes and/or climbing experience required.
  Experience supervising part-time or student staff preferred.
  The position works in an indoor, recreation facility program-oriented environment.
  1. The physical demands of this position are described below
     1. Sitting, walking, twisting, bending, climbing, pulling, pushing, squatting, crawling, kneeling, balancing, reaching, and coordination (eye, hand, foot).
     2. Fall (Slip, Trip) Conditions that result in falls (impacts) from height or traditional walking and playing surfaces.
     3. Lifting and carrying, often 10-25lbs, frequently 26-50lbs, occasionally 50-75 lbs.
     4. Hearing and speaking to exchange information in person or on the telephone.
     5. Dexterity of hands, fingers, and wrists to operate a computer keyboard and calculator.
  The physical demands of this position are described below
  1. Sitting, walking, twisting, bending, climbing, pulling, pushing, squatting, crawling, kneeling, balancing, reaching, and coordination (eye, hand, foot).
  2. Fall (Slip, Trip) Conditions that result in falls (impacts) from height or traditional walking and playing surfaces.
  3. Lifting and carrying, often 10-25lbs, frequently 26-50lbs, occasionally 50-75 lbs.
  4. Hearing and speaking to exchange information in person or on the telephone.
  5. Dexterity of hands, fingers, and wrists to operate a computer keyboard and calculator.
  Sitting, walking, twisting, bending, climbing, pulling, pushing, squatting, crawling, kneeling, balancing, reaching, and coordination (eye, hand, foot).
  Fall (Slip, Trip) Conditions that result in falls (impacts) from height or traditional walking and playing surfaces.
  Lifting and carrying, often 10-25lbs, frequently 26-50lbs, occasionally 50-75 lbs.
  Hearing and speaking to exchange information in person or on the telephone.
  Dexterity of hands, fingers, and wrists to operate a computer keyboard and calculator.
  This position is non-exempt from the provisions of Section 1 of the California Industrial Welfare Commission Orders.
  In general, the position works a schedule based on business needs and requires early morning, evening and weekend work.
  When school is in session student assistant may work up to, but not in excess of 20 hours per week (among all concurrent positions).
  When classes are not in session (i.e. summer break) student assistant may work up to, but not in excess of 40 hours per week.
  CSU - Injury and Illness Prevention Program - one time course
  CSU - Preventing Discrimination and Harassment for Non-Supervisors – required every two years
  CSU - Sexual Misconduct Prevention Program (Title IX) - required every year
  Data Security and FERPA - required every two years
  Job Title: Student Climbing Wall Supervisor
  Classification Title: Student Assistant III
  Job Code/Grade: Hourly, Non-Exempt
  Department: Climbing Wall and Team-Building
  Supervisor: Climbing Wall and Team-Building Supervisor
  Location: Spartan Recreation & Aquatic Center (SRAC)
  
  The Student Union of San Jose State University is 501(c) (3) nonprofit auxiliary that maintains two major facilities at San José State University in downtown San José, California. These facilities include the Diaz Compean Student Union Building, the Provident Credit Union Event Center, and the Spartan Recreation and Aquatic Center. The Student Union functions as part of the Student Affairs Division on campus, and is governed by a Board of Directors made up of a student majority, faculty, and administrators.
  
  Mission
  The Student Union, Inc. of San Jose State University supports the development, growth, and well-being of students and the campus community by providing diverse programs, desired services, and quality facilities to enhance the collegiate experience.
  
  Job Summary
  The Student Union is known for being a great place to work and build a career. This is an outstanding opportunity to help us grow in a sustainable and thoughtful way, to provide vision, leadership, and administrative direction to students, as part of The Student Union and student engagement at San Jose State University. Under the supervision of the Climbing Wall and Team-Building Supervisor, the Climbing Wall Supervisor is responsible for the direct oversight of daily operations at the climbing wall and bouldering area. Some of these responsibilities include the instruction of climbing courses, ensuring physical and mental safety of all climbers and staff, ensuring that all equipment is safe to use and is being used properly, and fostering an inclusive and welcoming community at the climbing area through individual interactions, programs and activities. The Climbing Wall Supervisor is additionally responsible for working with, mentoring, and delegating tasks to the Climbing Wall Attendants in addition to communicating and collaborating with Outdoor Adventures Staff, and all other Spartan Recreation facilities and program staffs.
  
  Essential Functions and Tasks
  • Responsible for preventing emergencies by monitoring the form and technique of climbers, and enforcing all Spartan Recreation rules, regulations, policies and procedures.
  • Respond to all injuries and assist in immediate first aid and proper emergency procedures.
  • Responsible for building an inclusive, welcoming, and fun climbing community through individual interactions, programs, and activities.
  • Accountable for the day-to-day operations of the climbing wall including opening and closing procedures, equipment inspections, instruction of climbing courses, and route setting.
  • Responsible for developing, facilitating, setting up, and taking down climbing programs and events with the assistance of Climbing Wall Attendants.
  • Assist the Climbing Wall and Team-Building Supervisor with the recruiting, hiring, training, supervising, and evaluation of Climbing Wall Attendants.
  • Responsible for delegating tasks to Climbing Wall Attendants and other Climbing Wall Supervisors to make sure that all details surrounding customer service, instruction, community building and safety are met, completed and/or followed during every shift.
  • Demonstrate safe belaying and climbing practices according to those put in place by Spartan Recreation and climbing industry standards at all times.
  • Communicate effectively with patrons, staff and spectators.
  • Address customer service-related questions in a positive manner.
  • Properly communicate and document any incidents or accidents Climbing Wall and Team-Building Supervisor and Spartan Recreation Facility supervisor and professional staff.
  • Review inventory and maintenance logs and report any deficiencies to the Climbing Wall and Team-Building Supervisor
  • Assist Climbing Wall and Team-Building Supervisor in leading in-house climbing specific meetings, trainings, and workshops.
  • Attend all regularly scheduled staff meetings, training days, and workshops.
  • Assist in the planning, development, facilitation, and set up/tear down of Team Building operations
  • Respond to emergency situations by administering appropriate first aid and/or CPR/AED procedures.
  • Ensure all equipment is used in an appropriate manner that promotes safety and is stored properly.
  • Perform additional duties as assigned.
  Knowledge, Skills and Abilities (KSAs)
  • Desire to work in Spartan Recreation and as part of a team.
  • Interpret and implement proper policies and procedures for climbing area.
  • Reliable, self-motivated; able to solve problems and make decisions based on SJSU mission and guiding principles.
  • Respond to emergency situations by administering appropriate first aid and/or CPR/AED procedures.
  • Ensure all equipment is used in an appropriate manner that promotes safety and is stored properly.
  • Positive attitude, self-control, and demeanor in handling emergency and stressful situations.
  • Must be professional, organized and detail-oriented. Ability to collaborate with other departments on multiple projects while staying focused and on task.
  • Excellent customer service, ability to manage conflicts, and create an inclusive environment.
  • Effective verbal and written communication skills.
  • Ability to quickly and effectively respond to emergencies.
  • Interpret and implement proper policies and procedures for all emergencies.
  • Maintain a professional appearance and attitude.
  • Ability to develop effective working relationships with a diverse community clientele.
  • Able to lift 45 pounds safely and stand for an extended period of time.
  Qualification and Specifications
  • CWI Climbing Wall Instructor Level 3 or Equivalent training preferred or must complete within three months of hire.
  • Must attend in house climbing training program.
  • Current First Aid/CPR/AED certification, American Red Cross preferred. Online certifications will not be accepted.
  • Must be a current matriculated SJSU student
  • Demonstrated ability to lead and teach effectively.
  • Minimum of 6 months ropes and/or climbing experience required.
  • Experience supervising part-time or student staff preferred.
  Physical Demands and Work Environment
  1. The position works in an indoor, recreation facility program-oriented environment.
     1. The physical demands of this position are described below
        1. Sitting, walking, twisting, bending, climbing, pulling, pushing, squatting, crawling, kneeling, balancing, reaching, and coordination (eye, hand, foot).
        2. Fall (Slip, Trip) Conditions that result in falls (impacts) from height or traditional walking and playing surfaces.
        3. Lifting and carrying, often 10-25lbs, frequently 26-50lbs, occasionally 50-75 lbs.
        4. Hearing and speaking to exchange information in person or on the telephone.
        5. Dexterity of hands, fingers, and wrists to operate a computer keyboard and calculator.
  Minimum Hourly Salary: $20.00 - Maximum Hourly Salary: $22.75
  • This position is non-exempt from the provisions of Section 1 of the California Industrial Welfare Commission Orders.
  • In general, the position works a schedule based on business needs and requires early morning, evening and weekend work.
  • When school is in session student assistant may work up to, but not in excess of 20 hours per week (among all concurrent positions).
  • When classes are not in session (i.e. summer break) student assistant may work up to, but not in excess of 40 hours per week.
  Benefits
  This position is employed through Student Union at San Jose State University which offers employees to receive 24 hours of sick pay during the calendar year.
  
  Equal Opportunity/Affirmative Action
  The Student Union of San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of race, color, religion, national origin, age, sex, marital status, pregnancy, disability, veteran’s status, or sexual orientation consistent with applicable federal and state laws. The Student Union and SJSU have a firm and unambiguous commitment to the active elimination of discrimination, and the affirmative recruitment of a diverse, multi-racial community of students, faculty and staff.
  
  California State University (CSU) Learning & Development
  Within the first month, all employees are required to complete the following compliance online training sessions through CSU Learn, the University's employee training platform. Employees will be enrolled in the training soon after their appointment is processed and will be notified via email from CSULearn@sjsu.edu.
  • CSU - Injury and Illness Prevention Program - one time course
  • CSU - Preventing Discrimination and Harassment for Non-Supervisors – required every two years
  • CSU - Sexual Misconduct Prevention Program (Title IX) - required every year
  • Data Security and FERPA - required every two years
  Background Check and Fingerprinting
  Student Union employees are required to undergo and completed a successful background check that includes verification of employment and education, as well as a check of criminal records for employment. Candidates for positions where the employee will come in regular contact with minors and cash management will be required to be fingerprinted. This policy includes emergency hires and may also be applicable to volunteers depending on the work they will be doing.
  
  In some cases, the background check will include a credit check and/or a Department of Motor Vehicles check, as well as a check of licenses and certificates when applicable. All background checks are conducted through the Student Union third-party vendor, Accurate Background.
  
  California Child Abuse and Neglect Reporting Act
  All Student Union at San Jose State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
  
  
  

• About the company

  San José State University is a major, comprehensive public university located in the heart of Silicon Valley. As the oldest state university in California, SJSU is a distinct blend of the traditional and the innovative. SJSU is firmly committed to teac...

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